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Hello I will help,
What engine do you have? Hybrid etc.
Thank you, ***** ***** unable to speak on the phone.
Purge valve is on the top end of the intake manifold near the throttle body. If you want to continue here I will upload a diagram of the location.
The purge valve is #5 in the 3.0 section of the procedure
If you have specific codes l;et me know what they are, there is a TSB about fuel in the canister so it may not be the purge valve that is the problem
It would not be the purge valve then, that is closed with the key off and would allow the tank to be filled faster with the valve failed open.
Sounds like you need to go back to your original questions and work with the tech to find the cause.
I will OPT OUT