Have Ford Questions? Ask a Mechanic for Answers ASAP
Is this a base radio or nav, etc?
Is there any sound from the speakers?
Do all of the buttons not work or only some and/or partially?
Follow this troubleshooting procedure starting at step A4 at the bottom of page 14,
Where are you at now?
Let's assume the answer to A4 is no, so let's start with checking them fuses.
VERIFY the smart junction box (SJB) fuse 7 (10A) or fuse 12 (5A) is OK.
Use a voltmeter or at least a 12 volt test light and check both sides of the fuse. You may or may not have to turn the key on but to be sure, just turn the key to run.
Were them fuses ok?
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