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rpmdiag, Tech and Instructor
Category: Ford
Satisfied Customers: 8050
Experience:  Since 1975
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I have a power steering assist fault message on my dash

Customer Question

I have a power steering assist fault message on my dash board. I cannot turn the wheel at all.
JA: When was the fluid last checked? Have you heard any whining noises while turning the wheel?
Customer: Yes, and iaddressed this problem to my ford dealer vip. They checked and all was good.
JA: What is the model/year of your Ford?
Customer: Fusion 2012
JA: Are you fixing your Fusion yourself? What have you tried so far?
Customer: I don't know what to do. I am not a mechanic. I
JA: Anything else you want the mechanic to know before I connect you?
Customer: That's all
Submitted: 1 year ago.
Category: Ford
Expert:  rpmdiag replied 1 year ago.

Hi, I'm Ron and I will be helping you today.
Stand by for a moment while I prepare your answer.

Expert:  rpmdiag replied 1 year ago.

The only thing you can do is check the fluid level to see if it's full, but it sounds like either the power steering pump or rack has failed.

They should have caught this the first time too.

Thanks, Ron

Customer: replied 1 year ago.
what do I do now? I need to go to work and I cannot drive?!
Expert:  rpmdiag replied 1 year ago.

Okay, I'm sorry this happened to you, but I can only help you with the car issue. If you have triple A or a friend that can assist you that would be great.

Thanks again and please remember to rate me 5 stars and keep this link in case you need me again later on for this steering issue.


Expert:  rpmdiag replied 1 year ago.

Hi, I'm just following up with you to see if you have any more questions.
Thanks, Ron