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Ask A. Penland Your Own Question
A. Penland
A. Penland, Ford Senior Master Technician, ASE
Category: Ford
Satisfied Customers: 6625
Experience:  ASE Master Certified, ASE Advanced Gasoline Engine Performance
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I can not get my 2010 edge moonroof to close

Customer Question

I can not get my 2010 edge moonroof to close
Submitted: 1 year ago.
Category: Ford
Expert:  EricFromCT replied 1 year ago.

Hi. Does the moonroof still open all the way with the switch?

Customer: replied 1 year ago.
Expert:  EricFromCT replied 1 year ago.

THis is a common problem with the Edge moonroofs. At the dealer to fix this, there is a track cleaning procedure we use to let the window close. But, if you are in a pinch right now, you can try to put your hand on the glass, and help it along as it tries to close.

Expert:  EricFromCT replied 1 year ago.

I am not set up for phone calls right now.

Expert:  EricFromCT replied 1 year ago.

WOuld you like to continue in this chat, or would you like me to open this back up for someone that might be available for a call?

Customer: replied 1 year ago.
it is all the way open and will not close shade works window dose not
Customer: replied 1 year ago.
I have cleaned the tracks
Expert:  EricFromCT replied 1 year ago.

I understand the concern you are having. There is a procedure used to clean the tracks from Ford because this is a common problem.

Customer: replied 1 year ago.
contact me with someone who can talk to me please
Expert:  EricFromCT replied 1 year ago.

THe question will go back to the list and when someone becomes available to call they will.

Customer: replied 1 year ago.
ok
Expert:  A. Penland replied 1 year ago.

New expert here.

To close the glass roof opening panel, you will need an Allen wrench and you will insert it into the glass panel motor which is in the rear of the vehicle on the passenger side. The sunshade is the one in the center rear. Insert the Allen wrench into the motor as shown below and you will have to manually close the panel.

Customer: replied 1 year ago.
I never got a phone call
Expert:  A. Penland replied 1 year ago.

Neither I or the expert before me are set up for phone calls on this website. We are only subcontracted to Just Answer. They are based out of California and I live in Florida.