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Hello, do you mean the lights in the bed won't turn off even after pressing the button in the bed that turns the lights off?
If you are looking into the box on the left hand side behind the tail lamp inside the bed. It is a rubber button
I am not sure. I work independently of the company itself so I don't do anything with the billing. I can try and send you the phone offer to see if it works.
were you able to find the button.