How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask A. Penland Your Own Question
A. Penland
A. Penland, Ford Senior Master Technician, ASE
Category: Ford
Satisfied Customers: 6636
Experience:  ASE Master Certified, ASE Advanced Gasoline Engine Performance
Type Your Ford Question Here...
A. Penland is online now
A new question is answered every 9 seconds

I have a black screen and no radio. I disconnected the neg

Customer Question

Hi There I have a black screen and no radio. I disconnected the neg side of the battery for a minute and started car and the display is still black and radio play for an minute and went out
JA: Will the headlights turn on? Is the battery fully charged?
Customer: headlight turn on and battery is good
JA: What is the model/year of your Ford?
Customer: edge sel 2011
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: tried manual reboot
JA: Anything else you think the mechanic should know?
Customer: let me know if you need more info
Submitted: 1 year ago.
Category: Ford
Expert:  A. Penland replied 1 year ago.

Does it have a touch screen or just a 4" display screen?

Customer: replied 1 year ago.
it has touch screen ( my ford touch )
Expert:  A. Penland replied 1 year ago.

You are having a module issue with the audio system/SYNC. The problem is there are 3 modules in your system and any one of them can cause this problem. You will have to have the vehicles tested over the network in the vehicle to see what module is not responding to the scan tool or has trouble codes stored in it. The touch screen is the Front Display Interface Module (FDIM), the Audio Control Module (ACM) which plays the CDs and tunes into the stations, the Accessory Protocol Interface Module (APIM) which gets all the modules talking to the SYNC system. They will need to properly tested with the proper scan tool to isolate the cause of this problem.