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So exactly what is going on with the window?
we can speak on the phone
go to the car and at the window switch that is acting up, hold the switch until the window goes all the way up or down and do not release the switch for another 5 seconds. tell me if that resets it
normally if a certain door control module looses it's memory of all the way up or down it will act just like what your window is doing.
is it the driver's side front?
make sure nothing got dropped inside the window passesages causing it to jam or bind. if not then it will require a diagnosis with a scan tool. Each door has it's own computer controller and will often set trouble codes if something goes wrong. the only other method that i know is often times companies will use reset buttons but are only accessable through removal of the door panel
if it is not obstructed then take it to the dealer and ask them to re-calibrate it. Sorry we could not get any further thanks to technology.