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Ask A. Penland Your Own Question
A. Penland
A. Penland, Ford Senior Master Technician, ASE
Category: Ford
Satisfied Customers: 6628
Experience:  ASE Master Certified, ASE Advanced Gasoline Engine Performance
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2011 mustang v6, radio and ac controls do not work but both

Customer Question

2011 mustang v6, radio and ac controls do not work but both have power lights on, and will only blow heat from defrost
JA: Have you checked the fuses?
Customer: yes all good
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: just checked the fuses, but sense both have power just the controls dont work on either i dont have a clue
JA: Anything else you think the mechanic should know?
Customer: radio is on just no controls buttons work and blower motor is blowing hot air from defrost just no control buttons will work on that either
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Ford Mechanic about your situation and then connect you two.
Submitted: 1 year ago.
Category: Ford
Expert:  A. Penland replied 1 year ago.

The radio and AC controls are called the Front Controls Interface Module (FCIM). It is an actual module that communicates the demands of the drivers to the HVAC (AC module) and the ACM (Audio Control Module). The problem may be just the FCIM, but turn the vehicle on and the lights and see if the buttons light up. If they do, you will have to replace the FCIM which is the complete radio/AC control panel, (the buttons).