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Hello, so the driver side will change from hot to cold but the passenger side is stuck in the hot position? Is this correct?
That service message I haven't seen for a while. I will post the most recent one. Most of the time when engineering is working on a repair it involves programming issues inside the module.
SSM 45784 - 2012-2014 Edge/MKX - Climate Control Stuck On Hot Or Cold Temperature Setting -With or Without DTCs B1082, B1083, B1086, B11E5, B11E6, And/or B11E7
Some 2012-2014 Edge/MKX vehicles may exhibit a condition where the climate control temperature is stuck in the full hot or full cold position. Diagnostic trouble codes (DTCs) B1081, B1082, B1083, B1086, B11E5, B11E6, and/or B11E7 may or may not be present in the heating ventilation air conditioning (HVAC) module. Program the HVAC module to the latest level calibration using IDS version 100.01 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 19980 and applicable laboroperation(s) in the Service Labor Time Standards (SLTS) Manual, Section 10.
So you are correct this latest SSM that I listed came out within the last three weeks and reprogramming the HVAC module will correct the concern according to the engineers.
Hello, were you able to get your concern repaired?