How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan Your Own Question
Dan, ASE Certified Technician
Category: Ford
Satisfied Customers: 1668
Experience:  Auto Technician
Type Your Ford Question Here...
Dan is online now
A new question is answered every 9 seconds

My rear hatch lower door won't open with button. have tried

Customer Question

my rear hatch lower door won't open with button. have tried locking and unlocking repeatedly with key but still can't get hatch to open
JA: How many miles are on the car? Has this ever happened before?
Customer: 135,000 miles and just for the past month
JA: What is the model/year of your Ford?
Customer: 2010 SLX
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: Probably not but hoped there was short cut or release button
JA: Anything else you think the mechanic should know?
Customer: don't even hear lock clicking anymore with keys
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Ford Mechanic about your situation and then connect you two.
Submitted: 1 year ago.
Category: Ford
Expert:  Dan replied 1 year ago.

Hello my name is ***** ***** I will be helping you today.

Open the gate glass. Then remove the trim panel from the top enough to get your arm in. You can manually open the gate by pressing on the lever. The latch assembly is a common problem on this vehicle and may need to be replaced. Once you get the lower gate open, remove the trim panel carefully. The latch can be tested for voltage while pressing the button to verify it is not working.

Expert:  Dan replied 1 year ago.

Is there anything else I can help you with?