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Can I have the VIN# ***** research what your E350 was built with?Did you buy it new or used?
Thank you. Below is some information for you on your 2012 E350 you may like to have for your records.
Your van did come with a factory hitch and trailer connector. Let me do a little bit of digging through the diagrams on the trailer brake controller. I'll be back shortly.
Make sure you have fuse #F18, a 30 amp fuse in the engine bay fuse box and fuse #f33, a 10 amp fuse in the dash fuse box.
The trailer brake controller does not need to be programed. All they have to do is to go into "Programmable Parameters" with the Ford IDS computer
Set the Trailer Brake ABS and Trailer Brake IC settings, choose "EQUIPPED" or "ENABLE" and
press the check box.
This will tell the PCM (Engine Computer), Instrument Cluster and ABS brake module that there is a trailer brake controller.
Let me check with a Ford engineer I know in Dearborn. He has more access to information on Ford vehicles than I have at the dealership level. I have to send him an email and I should hear back from him by tomorrow before noon. Is that Ok.
You will not have to replace the computer. Let me run this by him and I'll reply back to you on this page when he gives me the information needed.
Hold on. I just found this on the Ford OASIS print out I ran.
It is a SSM (Special Service Message) for Ford technicians that Ford engineers put out for repeat concerns and fixes.
SSM45869 2009-2016 E-Series – Difficulty Programing Trailer Brake Control (TBC) Module.Installing OEM trailer brake system components in a non-trailer brake equipped vehicle is not recommended or supported for 2009-2016 E-Series. The installation of OEM trailer brake control modules, or any other trailer brake component, will not allow trailer brake operation. Module configuration requirements are different between OEM trailer brake and non-equipped trailer brake vehicles, and should not be attempted. Currently, a dealer installed accessory kit is not available through the: accessories.ford.com dealer installed accessories website.EFFECTIVE DATE: 06/07/2016-->EFFECTIVE DATE: 07-JUNE-2016
Below is the OASIS print out. The SSM is listed halfway down.