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James, Ford Technician
Category: Ford
Satisfied Customers: 3632
Experience:  Ford Senior Master Tech, Ford gas and diesel expert, ASE Certified
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Ford F-350: ,2013 F350, Sony Sync nav system. Voice prompts

Customer Question

,2013 F350, Sony Sync nav system.
Voice prompts and tones are not working, GPS position is not tracking properly--sometimes--
System seems "sluggish". I performed the reset through the touchscreen
Called dealer, they said to disconnect the batteries overnight and the system will reset itself. Huh????
Submitted: 1 year ago.
Category: Ford
Expert:  James replied 1 year ago.
Hello, how many miles are on this vehicle?
Customer: replied 1 year ago.
Customer: replied 1 year ago.
Gps will often show me in the middle of a lake, river, etc.
Expert:  James replied 1 year ago.
There are sync updates that correct these concerns. Only a dealer is able to perform the updates though to correct the concern.
Customer: replied 1 year ago.
I have installed the latest sync update recommended by the ford website
Expert:  James replied 1 year ago.
You installed one yourself?
Customer: replied 1 year ago.
Yes, the update was downloaded to a usb drive and then plugged in to the vehicle usb to update
Expert:  James replied 1 year ago.
you can install the CIP software into the sync for updates. Only a dealer can update the PIP update into sync. Do you have your vin number by chance?
Customer: replied 1 year ago.
Expert:  James replied 1 year ago.
The next item that can cause the sluggishness is an update for the ACM or auio control module.
Expert:  James replied 1 year ago.
If it only becomes sluggish sometimes it can be due to Sirius updating itself if you are subscribed to Sirius.
Customer: replied 1 year ago.
"Sluggish" is only part of the issue. The GPS not tracking properly and no voice or tone prompts for the navigation system voice is also an issue
Customer: replied 1 year ago.
Could this be an APIM issue?
Expert:  James replied 1 year ago.
that is an APIM issue. They aren't as easy to get replaced but your vehicle has an extended warranty on the APIM module for failures.