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Hi there. I'm a bit confused by your post; what is it exactly that you need our help with that the Ford dealer couldn't provide?
I'm sorry, I understand what the dealer told you, I just don't understand what it is you want me to do. Can you please clarify that?
I'm in a place where making a phone call is not possible for me at this time. I'll opt out so others may try to help you.
The PATS key system uses the Instrument cluster, PCM (Engine Computer) and PATS module which communicate and allow the vehicle to start when a properly programed key is inserted into the ignition key cylinder. If the key will not program, they should have given you more information that what you are telling us. The IDS scan tool we use has to wait 10 minutes to gain security access to allow us to program a key. It starts with communicating with the instrument cluster and then the PATS module. If the key will not program, they should have gotten trouble codes or a module communication problem and informed you about it.