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Hello, my name is***** you for the question. Most of the time this is because of the angle of the steering wheel. If it is locked too far in one direction then this will occur. You may need to jack up the front of the vehicle to get the weight off of the wheels which will help to release it. If it is a manual transmission then it may be the locking assembly that needs to be pressed to release the key. I have had these break in the ignition and cause this to occur. If it is an automatic and if lifting the front of the vehicle up does not help then one of the teeth in the key lock may have fallen out. Did you try another key?