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Does the engine crank over by the starter or not crank over by the starter?
We have been seeing issues with the ignition switch housing, not the switch itself. The housing connects the ignition key cylinder to the ignition switch. The inner section of the housing goes bad and causes no cranks at times. Try pushing the key in hard while turning and see if it starts. This only sometimes works.
Was the starter still turning the engine over or was the engine still running when you turned the key off?
You can test to see it the housing is the problem. You can remove the steering column trim and remove the ignition switch from the ignition housing and leave it plugged in. Then use a flat blade screwdriver to turn the ignition switch to start and see if the engine starts. You will need the key in the ignition for the PATS security system.
The housing is where the switch in mounted and the other side of the housing is where the ignition key cylinder is mounted where you insert the key to start the vehicle. The housing connects the ignition switch and the key cylinder. The starter relay is in the engine bay fuse box.
That I have no control over. I am subcontracted to Just Answer. They are in California and I am in Florida.