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James, Ford Technician
Category: Ford
Satisfied Customers: 3632
Experience:  Ford Senior Master Tech, Ford gas and diesel expert, ASE Certified
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2013 expedition, capless fuel cap won't open to allow me to

Customer Question

2013 expedition, capless fuel cap won't open to allow me to gas up. What can i do?
Submitted: 1 year ago.
Category: Ford
Expert:  James replied 1 year ago.

Hello are you trying to use a gas pump to fill up or a gas can?

Customer: replied 1 year ago.
Gas pump
Expert:  James replied 1 year ago.

On the side of the fuel filler there are two spring loaded detents. Can you push on each side with your finger?

Customer: replied 1 year ago.
I was able to stick 1 finger and use my knife to push the other spring and the metal plate open at the same time. both my fingers don't fit at the same time.
Customer: replied 1 year ago.
What caused problem? Is it a common problem? What is solution?
Expert:  James replied 1 year ago.

It isn't to common but if one of those tabs got stuck it's likely caused by dirt or a small rock. Sometimes just manually moving them will clean out any debris and allow it to operate normally again. If it acts up a lot you will need to replace the fuel filler neck.