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2013 expedition, capless fuel cap won't open to allow me to…

Customer Question
2013 expedition, capless fuel...
2013 expedition, capless fuel cap won't open to allow me to gas up. What can i do?
Submitted: 2 years ago.Category: Ford
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Answered in 1 hour by:
2/27/2016
Ford Mechanic: James, Ford Technician replied 2 years ago
James
James, Ford Technician
Category: Ford
Satisfied Customers: 3,634
Experience: Ford Senior Master Tech, Ford gas and diesel expert, ASE Certified
Verified

Hello are you trying to use a gas pump to fill up or a gas can?

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Customer reply replied 2 years ago
Gas pump
Ford Mechanic: James, Ford Technician replied 2 years ago

On the side of the fuel filler there are two spring loaded detents. Can you push on each side with your finger?

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Customer reply replied 2 years ago
I was able to stick 1 finger and use my knife to push the other spring and the metal plate open at the same time. both my fingers don't fit at the same time.
Customer reply replied 2 years ago
What caused problem? Is it a common problem? What is solution?
Ford Mechanic: James, Ford Technician replied 2 years ago

It isn't to common but if one of those tabs got stuck it's likely caused by dirt or a small rock. Sometimes just manually moving them will clean out any debris and allow it to operate normally again. If it acts up a lot you will need to replace the fuel filler neck.

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