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I have a 2012 super duty that will not start. The battery is…

Customer Question
I have a 2012 super...
I have a 2012 super duty that will not start. The battery is hot but starter will go at all and never has made any noise.
Submitted: 2 years ago.Category: Ford
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Answered in 1 hour by:
2/12/2016
Ford Mechanic: Tim Mohr, ASE MASTER TECH replied 2 years ago
Tim Mohr
Tim Mohr, ASE MASTER TECH
Category: Ford
Satisfied Customers: 16,752
Experience: 30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL
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Hi, my name is ***** ***** you have a test light or voltmeter? I can help you diagnose this,Tim

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Customer reply replied 2 years ago
I have a voltmeter
Ford Mechanic: Tim Mohr, ASE MASTER TECH replied 2 years ago

are you at the vehicle right now?

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Ford Mechanic: Tim Mohr, ASE MASTER TECH replied 2 years ago

ok, at the starter, there are 2 wires, a small wire and a large wire, the large wire should have power at all times, and the small wire should have power when cranking, do they?

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Customer reply replied 2 years ago
I am by my self. The big wire is hot. Can't tell on the small one. I accidentally shorted to the big wire from the silonde and the starter spun fine.
Ford Mechanic: Tim Mohr, ASE MASTER TECH replied 2 years ago

ok, you will need a helper to continue, all the other circuits have to be checked with the key in the crank position, but is this an auto trans or amanual trans

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Customer reply replied 2 years ago
It's a auto. I have someone on the way
Ford Mechanic: Tim Mohr, ASE MASTER TECH replied 2 years ago

ok, have you tried putting the shifter in neutral and seeing if it starts?

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Customer reply replied 2 years ago
I try neutral. The small wire is not hot.
Ford Mechanic: Tim Mohr, ASE MASTER TECH replied 2 years ago

Which motor do you have in this?

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Customer reply replied 2 years ago
Diesel
Ford Mechanic: Tim Mohr, ASE MASTER TECH replied 2 years ago

ok, do you know where the starter relay is?

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Customer reply replied 2 years ago
No I don't.
Ford Mechanic: Tim Mohr, ASE MASTER TECH replied 2 years ago

it is located in the fuse box next to the battery, can you locate this relay and remove it?

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Customer reply replied 2 years ago
Looks like mice eat wires under the fuse box.
Ford Mechanic: Tim Mohr, ASE MASTER TECH replied 2 years ago

this would definately cause it, can you repair the wires?

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Ford Mechanic: Tim Mohr, ASE MASTER TECH replied 2 years ago

are you still here?

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Customer reply replied 2 years ago
Going to take it in
Ford Mechanic: Tim Mohr, ASE MASTER TECH replied 2 years ago

ok

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