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I replaced my left and right upper and lower ball joints on…

Customer Question
I replaced my left and...
I replaced my left and right upper and lower ball joints on my 1998 E350 V-10 Ford
Club Wagon window van and now the steering wheel does not return to straight after a turn.
Please confirm the correct Duralast part number upper FA2002 lower FA 2001.
Did I use the wrong parts???????????? Please help.. Thank you Michael ****
Colorado Springs
Submitted: 2 years ago.Category: Ford
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Answered in 5 minutes by:
1/30/2016
Ford Mechanic: AZTechBrian, ASE Certified Technician replied 2 years ago
AZTechBrian
AZTechBrian, ASE Certified Technician
Category: Ford
Satisfied Customers: 732
Experience: Owner
Verified

Hello. I have checked and those are the correct ball joints for your truck. It sounds like you will need an alignment. It's not uncommon to need an alignment after doing front end work.

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Customer reply replied 2 years ago
The firestone auto mechanic shop in Colo Springs would not start an alignment without the steering issue corrected.
Ford Mechanic: AZTechBrian, ASE Certified Technician replied 2 years ago

You brought it to firestone after the ball joints were replaced, and they told you that there is a steering issue that still needs to be corrected?

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Customer reply replied 2 years ago
after replacement of both upper and lower ball joints I drove to firestone, it was there that the right tie rod ball joint was identified as being worn out so I drove back to shop and replaced it by their recommendation. Steering now is not especially stiff however the steering wheel still does not want to return to "straight " as I complete a simple turn. I asked about correct Duralast part numbers because that was one of the Firestone comments that we had been shipped the wrong parts from the local auto part store.
Ford Mechanic: AZTechBrian, ASE Certified Technician replied 2 years ago

Ok. I got it. You definitely need an alignment if you replaced the tie rod end. Your toe is off now from the replacement of the tie rod. The duralast parts you installed are definitely the correct parts so no worries there.

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Ford Mechanic: AZTechBrian, ASE Certified Technician replied 2 years ago

I think what's happening is that they are trying to upsell. Get you to have them install new ball joints. I could be wrong, but that's what it sounds like.

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Ford Mechanic: AZTechBrian, ASE Certified Technician replied 2 years ago

.

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Ford Mechanic: AZTechBrian, ASE Certified Technician replied 2 years ago

If you need anything else please let me know. If they wont align the truck you should find an independent repair shop with the equipment to set your toe so your steering wheel will be straight again.

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Ford Mechanic: EricFromCT, Ford Technician replied 2 years ago
EricFromCT
EricFromCT, Ford Technician
Category: Ford
Satisfied Customers: 4,782
Experience: 20 years dealership exp., ASE A1-A9 L1 L2, Ford Lincoln Mercury Senior Master, Diesel Certified
Verified

Even though your tie rod was replaced and the wheel is now off center, that should not effect the wheel returning to center. If you over tightened the nuts on the ball joints it will cause a no return to center. Also if you already has an adjustable upper cam for the alignment and you did not put it back in the same spot, your caster could be way off and that will cause a no return to center.

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