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I have a 2005 Escape Hybrid with an instrument panel that…

Customer Question
I have a 2005 Escape...
I have a 2005 Escape Hybrid with an instrument panel that has gone dark and a non functional cruise control. These issues occurred when I disconnected the battery to install a new stereo system. Any thoughts ?
Submitted: 2 years ago.Category: Ford
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Answered in 47 minutes by:
1/18/2016
Ford Mechanic: Wayne Crawford, Shop Owner replied 2 years ago
Wayne Crawford
Wayne Crawford, Shop Owner
Category: Ford
Satisfied Customers: 4,138
Experience: General Repair Shop Owner
Verified

Hello. My name is ***** ***** I will be helping you today.

Start by checking fuse 6 in the fuse box under the dash. Let me know if its good.

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Customer reply replied 2 years ago
There is no fuse box under the dash that I can find. I checked the #6 fuse under the hood and it looks fine
Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 years ago
Hi Wayne,Are you still there?
Ford Mechanic: Wayne Crawford, Shop Owner replied 2 years ago

I was not. I stepped out for a bit.

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Ford Mechanic: Wayne Crawford, Shop Owner replied 2 years ago

I am attaching a location on it. Its called the smart junction box.

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Customer reply replied 2 years ago
Is it easily accessible or do I need to remove something?
Ford Mechanic: Wayne Crawford, Shop Owner replied 2 years ago

Just the cover. Do you have an owners manual? If so it will have detailed steps on accessing it.

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Customer reply replied 2 years ago
I'll look at it tomorrow. Hopefully we can continue our conversation
Ford Mechanic: Wayne Crawford, Shop Owner replied 2 years ago

Yep. Whenever you are ready. No rush on my end.

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Customer reply replied 2 years ago
Hi Wayne,I pulled out fuse #6 and it looks fine. Any other thoughts?Greg
Ford Mechanic: Wayne Crawford, Shop Owner replied 2 years ago

Can you give me some more details on what you mean by "the instrument panel has gone dark"?

And is it possible to run by an auto parts store with it and have them check it for codes?

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Customer reply replied 2 years ago
Sure. The needles light up in red but the back panel is dark so you can't see any of the gauges when driving at night. Speedometer, fuel, temperature control dials, etc. are all dark. Plus the cruise control doesn't turn on anymore. What do you mean by checking for "codes"?
Customer reply replied 2 years ago
Hi Wayne,Are you still there?
Ford Mechanic: Wayne Crawford, Shop Owner replied 2 years ago

I mean run by an auto parts store and ask them to check your car for codes because you are trying to troubleshoot a problem and knowing if it has any codes would be helpful.

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