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Hello, werent we working on this concern in a different question already?
Welcome, I'm Chris (aka Moose) I'm an independent contractor here at Just Answer.
The previous tech has opted out, would you like my help?
Thanks for asking your question and letting me try to help you.
I like to stay in contact with my customers that appear not pleased, still working on the concern, or have not rated yet. I assume you were not pleased with my help. I hate that you have spent money to get an answer but left not happy. Can you tell me why, or can I help more. If its more help you need just reply and we can pick up where we left off.