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Hello, there are a couple ways to fix this concern. One is to send the instrument cluster out for repair. There are places online and they can repair these issues. The other option is to have a dealer swap it out with a new one and have them program it to the vehicle. I wish there were easier ways to service these components. Usually sending the cluster out for repair is half of having Ford replace it for you.
It very well could be. They both run through the cluster and are known for failing. More the ground that controls windows and locks than anything.