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Ron, ASE Certified Technician
Category: Ford
Satisfied Customers: 23821
Experience:  23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
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I've owned my brand new 2015 Ford Edge 2.5

Customer Question

I've owned my brand new 2015 Ford Edge for only 2.5 weeks and after 3 days of rain, my driver's side floor was flooded with rainwater. The dealership is working on it at this time. They've told me there was a TSB on this particular problem due to the fact that it needed a seam sealer applied to an area by the inside front fender, and the A-pillar. (or something like that). Is this in fact true?
How could this happen on a brand new vehicle that I ordered back in Feb, and received only 2.5 weeks ago? When building a vehicle, doesn't the factory automatically check to see any TSB reports while they are building it?
Please verify the TSB on this issue for me. Thanks
Submitted: 2 years ago.
Category: Ford
Expert:  A. Penland replied 2 years ago.
Hello and thanks for using JustAnswer.I will try my best to help you with your question.
Can you give me the VIN#? I can check if there are any TSBs or Messages on this concern.
Customer: replied 2 years ago.
I think I will just cancel my request right now. I will check at the dealership.