Ford

Have Ford questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I've owned my brand new 2015 Ford Edge 2.5

Customer Question
I've owned my brand new...
I've owned my brand new 2015 Ford Edge for only 2.5 weeks and after 3 days of rain, my driver's side floor was flooded with rainwater. The dealership is working on it at this time. They've told me there was a TSB on this particular problem due to the fact that it needed a seam sealer applied to an area by the inside front fender, and the A-pillar. (or something like that). Is this in fact true?
How could this happen on a brand new vehicle that I ordered back in Feb, and received only 2.5 weeks ago? When building a vehicle, doesn't the factory automatically check to see any TSB reports while they are building it?
Please verify the TSB on this issue for me. Thanks
Submitted: 3 years ago.Category: Ford
Show More
Show Less
Ask Your Own Ford Question
Answered in 26 minutes by:
5/29/2015
Ford Mechanic: A. Penland, Ford Senior Master Technician, ASE replied 3 years ago
A. Penland
A. Penland, Ford Senior Master Technician, ASE
Category: Ford
Satisfied Customers: 7,005
Experience: ASE Master Certified, ASE Advanced Gasoline Engine Performance
Verified
Hello and thanks for using JustAnswer.I will try my best to help you with your question.
Can you give me the VIN#? I can check if there are any TSBs or Messages on this concern.
Ask Your Own Ford Question
Customer reply replied 3 years ago
I think I will just cancel my request right now. I will check at the dealership.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a ford mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ron Your Own Question
Ron
Ron
Ron, ASE Certified Technician
Category: Ford
Satisfied Customers: 25,022
25,022 Satisfied Customers
Experience: 23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs

Ron is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on.

Rich DUSA

Because of your expertise, you armed me with enough ammunition to win the battle with the dealer. They are installing a fuel filter and fuel pump at no charge to me.

MollyUSA

I needed help with my car on Saturday morning....got a response in 5 minutes, and it was the perfect solution. Thanks again to your service.

Jason V.Kirkland, WA

I do know, after going though this with JustAnswer, that I can somewhat trust my mechanic but I will always contact you prior to going there.

BRNew Jersey

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

< Previous | Next >

Meet the Experts:

Ron

Ron

ASE Certified Technician

25,022 satisfied customers

23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs

Chris (aka- Moose)

Chris (aka- Moose)

Technician

29,223 satisfied customers

16 years experience

John Mc

John Mc

Ford Technician

5,495 satisfied customers

19 years Ford Lincoln Mercury experience

Chuck

Chuck

ASE Certified Technician

1,685 satisfied customers

33 Years Experience,Ford Senior Master,ASE Master,L1 Advanced Engine Performance

Cam

Cam

Journeyman Automotive Technician

10 satisfied customers

GM Grand Master Technician 2007. 14 years Automotive experience.

Mike V.

Mike V.

Auto Service Technician

1,591 satisfied customers

25 years experience on all makes and models, Licensed NYS Inspector.

Richard

Richard

ASE Certified Technician

1,524 satisfied customers

12 years at a Ford Lincoln/Mercury and Jaguar dealer as a technician and shop foreman.

< Previous | Next >

Related Ford Questions
2013 Ford Fusion 40,000 miles 2.5l. Driving it when a heavy
2013 Ford Fusion 40,000 miles 2.5l. Driving it when a heavy rain storm hit, very heavy. I lost power steering and the hill assist light and traction control light both came on. I got home disconnected… read more
eauto
eauto
self employed
High School or GED
74 satisfied customers
rain water is leaking in the blower housing and I clean out
rain water is leaking in the blower housing and I clean out cowl tough,blew out all vent holes.Is there any way other then the cabin filter vent housing the water is coming in. The blower housing has … read more
Eric
Eric
Auto Technician
589 satisfied customers
2007 explorer: leaks..passenger floor everytime it rains..cant find
I have a 2007 explorer that leaks water on the passenger floor everytime it rains. Had windsheild replaced, not it. There are 2 tubes on inside of kick panel near where the door hinges are and that is… read more
hardwiredtech
hardwiredtech
9 satisfied customers
2002 Ford Taurus: seats..passenger side..the heater core..Blower motor
I have a 2002 Ford Taurus. I just recently removed all the seats and the carpet as it was flooded on the front passeger and the right passenger side. Folks have told me it could be the heater core but… read more
John Crouch
John Crouch
lead senior master tech
Vocational, Technical or Trade Scho
1,383 satisfied customers
Focus: drivers side..windshield..seam seal lt front inner fender seams
focus 2010 water leak drivers side floor under mat removed a pillar and found seam seal leaking from upper left side sealseamed again..did not stop leak found sealer skip lt front cowl seams under win… read more
Chris (aka- Moose)
Chris (aka- Moose)
Technician
Vocational, Technical or Trade School
29,223 satisfied customers
2007 GT: shop for the 4th time, same problem..car wash water..junction
My 2007 GT is in the shop for the 4th time, same problem. It appears that during a car wash water is somehow getting into the smart junction box and adjacent wiring. The mechanic has replaced the SMJ,… read more
lostrider
lostrider
lead technician/working shop foreman
Vocational, Technical or Trade Scho
2,958 satisfied customers
2004 ford f-150: doesnt start..it rains or its damp out
i have a 2004 ford f-150 the truck turns over but doesnt start it only does it when it rains or its damp out… read more
Chuck
Chuck
ASE Certified Technician
Vocational, Technical or Trade Scho
1,685 satisfied customers
mustang: brake light stays on, even if i turn..my dealer..dealer says
Hello, i have a 05 mustang GT. THe problem is that both brake light stays on, even if i turn off the ignition and pull the key. Here in France, my dealer says smart junction box is out. I've heard tha… read more
EMRSR
EMRSR
High School or GED
138 satisfied customers
1993 Ranger: drivers side floor board every time it rains..fender
I have a 1993 Ranger. I have a problem with water getting into the driver's side floor board every time it rains. When I pull up the floor liner it seem to be coming in near a black cable that I think… read more
lostrider
lostrider
lead technician/working shop foreman
Vocational, Technical or Trade Scho
2,958 satisfied customers
97 f150: 6litre eng , problem wipers work in park..reverse
Have a 97 f150 4,6litre eng , problem wipers work in park and neutrual only will not work when in reverse or driver… read more
chris
chris
Ford tech at a dealer
Associate Degree
2,764 satisfied customers
It will only work when on the highest setting, but isnt blowing
My a/c and heater just recently stopped working. It will only work when on the highest setting, but isn't blowing like it usually does on that setting. Yesterday it stopped working altogether. My dad … read more
Ron Z.
Ron Z.
Vocational, Technical or Trade Scho
2 satisfied customers
2006 mustang gt: Convertible..turn signal..illuminated..car starts
2006 Mustag GT Convertible came out after work and right fron turn signal/running light is illuminated. No other lights on. Get in car starts go 3 miles. Headlights go out stereo goes out, remote wont… read more
chris
chris
Ford tech at a dealer
Associate Degree
2,764 satisfied customers
2005 mustang: heavy rain..I drove it, water began pouring..dashboard
I have a 2005 mustang. After a heavy rain this week when I drove it, water began pouring from under the dashboard into the floorboard. So much water, it was standing above the carpet. This has never h… read more
chris
chris
Ford tech at a dealer
Associate Degree
2,764 satisfied customers
2005 Mustang: V6..2 amps..battery down..internet as a common problem
2005 Mustang w/4.0 V6. A parisitic load 1-2 amps has been confirmed which is drawing battery down dead. This problem is reported on many sites on the internet as a common problem with 2005-2008 Mustan… read more
chris
chris
Ford tech at a dealer
Associate Degree
2,764 satisfied customers
2006 mustang gt: unlock..batteries..my auto door lock feature
i have a 2006 mustang gt. yesterday i tried to unlock my door with the remote and noticed it wasn't working. i thought it might be the batteries, but i reprogrammed it and it started working again. th… read more
chris
chris
Ford tech at a dealer
Associate Degree
2,764 satisfied customers
2003 Ford Taurus: whose passenger side floor board..rains
I have a 2003 Ford Taurus whose passenger side floor board gets wet everytime it rains. Also, the blowers for the heat and A/C have stopped working. First the lower settings did not work and then the … read more
POWERSTROKE
POWERSTROKE
DIESEL MASTER TECH
Associate Degree
1,040 satisfied customers
2003 ford taurus: blow..chirping..passanger side..the clicking
i have a 2003 ford taurus and only sometimes the air will blow and only in the high position. There is a chirping sound on the passanger side. You can hear the clicking when you turn the dial but only… read more
Randall    (Cheeko)
Randall (Cheeko)
Ford Dealer
Vocational, Technical or Trade Scho
2,282 satisfied customers
2002 ford taurus SE: the heater fan only worked on the highest setting
in my 2002 ford taurus SE the heater fan only worked on the highest setting.now it wont come at all what do you think the problem is… read more
Randall    (Cheeko)
Randall (Cheeko)
Ford Dealer
Vocational, Technical or Trade Scho
2,282 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x