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Hello and thanks for using JustAnswer.I will try my best to help you with your question.
Who did the SYNC update?Can you give me the VIN# XXXXX the Escape?
I did (owner). I installed the first update without any issues. vin 1fmcu0g98dua40438
You have had the recall update done in February. Where did you get the update you are installing now?
off the ford web syncmyride
Thank you. You will have to do a MASTER RESET of the system before doing the update.
To do this, start the engine, then touch the gear icon in the lower center right of the home screen. Then go to settings, then to system information. Then scroll down to MASTER RESET.
Let the master reset finish to where the home screen reappears. It may take a few minutes. Then install the USB device you have the update on. And then follow the on screen prompts.
the icon is not available. software is in a loop stating
Updating sync imageWaiting for the usb storage deviceNo usb storage device found. Canceling
Ok, will give it a try