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Good morning, my name is XXXXX XXXXX I can assist you with your problem with your Escape. I see you are off line so I will advise you of a repair and this should resolve the problem for you. When you had the remote start system installed, there is a module that has to tell the patts system that it is ok to allow the engne to start. That is most likley the problem. I would recomend that you take the vehicle back to the shop that installed the remote start system, problem should be covered under warranty and should be a no charge situation for you.
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