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Scottdagoalie, Senior Master Tech.
Category: Ford
Satisfied Customers: 1940
Experience:  30 years with Ford dealers
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I have a 2002 Ford Explorer. No heat. Coolant Level is alright.

Resolved Question:

I have a 2002 Ford Explorer. No heat. Coolant Level is alright. I changed the Thermostat but didnt fix the heat problem. There is a "Clicking" noise inside the passenger compartment that sounds like a relay opening and closing.
Submitted: 6 years ago.
Category: Ford
Expert:  Scottdagoalie replied 6 years ago.

HiCustomer Thank you for asking your question on JustAnswer.



Hi ,My name is XXXXX XXXXX I can answer this question for you!


The problem with your Explorer is a fault in the Temperature blend door actuator.The gears inside the actuator are damaged and are causing the clicking noise that you are hearing.On some of these Explorers the Blend door itself may be damaged .You will need to remove the blend door actuator and inspect the door socket where the actuator connects for damage.If there is no damage to the door,install a new blend door actuator.


It is located under the dash to the left of the radio .On the heater box.Dash removal is usually required to access it.




Customer: replied 6 years ago.
I dont have the knowledge to remove my dash. is it possible to access is without removing the dash?
Expert:  Scottdagoalie replied 6 years ago.

It is but it's a tight fit.

Remove the panels beneath the steering column and the side panels to the center console.You should be able to see the actuator just to the left and below the radio. Remove the dash support and lower air duct.A small 5/16 wrench can get in to remove the 3 screws holding the actuator in place.


Remove dash panels:




remove the brace and the air duct behind the brace:





Remove the upper screw:




remove the other two screws from below:




You may need to gently pry the dash panel away to make room to get the actuator out.


Hope this helps!! Let me know how it goes,thank you. Scott

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