How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask mustangmike Your Own Question
mustangmike
mustangmike, Ford Technician
Category: Ford
Satisfied Customers: 801
Experience:  13YRS AS A FORD CERTIFIED TECH, PRESIDENTS AWARD WINNER FOR CUSTOMER SATISFACTION EVRY YR SINCE 1996
11027379
Type Your Ford Question Here...
mustangmike is online now
A new question is answered every 9 seconds

I have a 2001 Ford Windstar that the electric sliding door

Resolved Question:

I have a 2001 Ford Windstar that the electric sliding door on the drver side pops back open (quite often) when closing it. We can't even get the door to latch with the electric slider turned off at that point. It won't latch. Ideas? We've had the support arms replaced at the dealer and adjustments more than once but this still does it. We have a lemon.
Submitted: 8 years ago.
Category: Ford
Expert:  mustangmike replied 8 years ago.

it sounds like you need to have the detent switch replaced, this is the most common cause for the electric sliding doors to kick back, the switch is located on the rear latch of the sliding door, and you might have a latch mechanism problem if the door won't even close with the power turned off to the electric sliding door.

it sounds like your dealer is just "bandaiding " the real problem.

they need to take the door panel off and get into the latch mechanism and check out all the rods,cables,and switches.

Tell your dealership service writer or tech. to read

TSB
04-2-3
  • BODY - POWER SLIDING DOOR OPERATION AND DIAGNOSTIC SERVICE TIPS

This service bulletin has been out since january 2004, they should know it.

it's very detailed and helps diagnose the sliding door problems.

mustangmike and 7 other Ford Specialists are ready to help you
Customer: replied 8 years ago.
Do you have access to or can point me to a copy of TSB 04-2-3?
Expert:  mustangmike replied 8 years ago.

it's 22 pages long.

and in pdf form.

see if this works.

 

 

FORD:1999-2003 WINDSTAR
2004 FREESTAR
MERCURY:2004 MONTEREY

This article supersedes TSB 02-18-4 to update the diagnostic information vehicle lines and model years.

ISSUE:

This article is intended as a comprehensive diagnostic aid to be used when servicing Power Sliding Doors.

ACTION:

This TSB has been designed as a diagnostic supplement for the Workshop Manual. The Workshop Manual should be considered the primary source of information for diagnostic procedures. Refer to the following Service Information for details.

SERVICE PROCEDURE

NOTE:IF THERE IS ANY INDICATION OR KNOWLEDGE OF PRIOR COLLISION DAMAGE, INSURE PROPER REPAIR PROCEDURES WERE FOLLOWED TO ELIMINATE THE POSSIBILITY OF MISALIGNED BODY PANELS CAUSING CONCERNS WITH THE POWER SLIDING DOOR SYSTEM.

Refer to Figures 1 through 27 for complete Diagnostic Procedure Supplement.

OTHER APPLICABLE ARTICLES:

NONE

SUPERSEDES:

02-18-4

WARRANTY STATUS:

Information Only




Figure 1 - Article 04-2-3




Figure 2 - Article 04-2-3




Figure 3 - Article 04-2-3




Figure 4 - Article 04-2-3




Figure 5 - Article 04-2-3




Figure 6 - Article 04-2-3




Figure 7 - Article 04-2-3




Figure 8 - Article 04-2-3




Figure 9 - Article 04-2-3




Figure 10 - Article 04-2-3




Figure 11 - Article 04-2-3




Figure 12 - Article 04-2-3




Figure 13 - Article 04-2-3




Figure 14 - Article 04-2-3




Figure 15 - Article 04-2-3




Figure 16 - Article 04-2-3




Figure 17 - Article 04-2-3




Figure 18 - Article 04-2-3




Figure 19 - Article 04-2-3




Figure 20 - Article 04-2-3




Figure 21 - Article 04-2-3




Figure 22 - Article 04-2-3




Figure 23 - Article 04-2-3




Figure 24 - Article 04-2-3




Figure 25 - Article 04-2-3




Figure 26 - Article 04-2-3




Figure 27 - Article 04-2-3

Customer: replied 8 years ago.
*sigh* the posts didn't show on the site. If you'd like to email the pdf directly to me [email protected], I'll glady click Accept and go battle with the dealer. Thanks!