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I have a trunk ajar error message and cant open it with the…

I have a trunk...

I have a trunk ajar error message and cant open it with the fob or the button inside

Mechanic's Assistant: Have you checked the fob's battery?

Yes the fob battery was replaced a couple weeks ago and all other functions work

Mechanic's Assistant: What is the model/year of your Lincoln?

2014 mkz

Mechanic's Assistant: Are you fixing your MKZ yourself? What have you tried so far?

Nothing yet

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Nope thas it

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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 10 minutes by:
1/21/2018
Michael
Michael, Ford Senior Master Technician
Category: Lincoln
Satisfied Customers: 670
Experience: Ford Senior Master Technician with 22 years of experience.
Verified

Hello, my name is Michael. I will be assisting you today. Do you have your VIN available? Did this happen immediately after opening and/or closing your trunk previously?

Michael
Michael, Ford Senior Master Technician
Category: Lincoln
Satisfied Customers: 670
Experience: Ford Senior Master Technician with 22 years of experience.
Verified
Michael and 87 other Lincoln Specialists are ready to help you
Ask your own question now
Customer reply replied 7 months ago
It happened in the morning when I was on my way to work and wanted to put my laptop in the trunk
Phone call session started
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