Lincoln

Lincoln Repair Questions? Ask a Mechanic for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a 2014 Lincoln MKZ and some how the CD player will…

Hi, I have a...

Hi, I have a 2014 Lincoln MKZ and some how the CD player will not eject the CD. I have followed other DIY sites and now I have 2 CD's stuck in the slot. Can you help me?

Mechanic's Assistant: Have you checked the fuse?

I have looked at the fuse box. Very hard to get to. Is that the best way, is to disconnect the fuse?

Mechanic's Assistant: Are you fixing your MKZ yourself? What have you tried so far?

I have tried some of the on-line suggestions of taking a plastic knife and wrapping it with duct tape and trying to gently get the tape to stick to the CD and pull it out. I have tried to use a second CD and that got stuck too. And when I poke around with some wooden skewers I can get the CD player to say "reading disc" but then it goes back to "no disc" symbol.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I don't think so. I'm concerned that I don't damage the player. Not so worried about replacing the CD's and interested if there is a DIY fix.

Show More
Show Less
Ask Your Own Lincoln Question
Answered in 5 minutes by:
1/21/2018
Gabriel Grey
Gabriel Grey, ASE Certified Technician
Category: Lincoln
Satisfied Customers: 447
Experience: Master Service Technician
Verified

Good evening, I hope you are doing great. My name is***** am a Ford and Lincoln technician, I would be happy to answer this for you.

It sounds you have attempted most of the basics already, so the last option I would use is a wire and a small pair of jewelry pliers. If you bend the wire you can hook the bottom of the disc and then use the pliers to slip it out.

If that does not work then it will most likely have to have the radio removed and disassembled, this is a problem we see on these models quite often

Ask Your Own Lincoln Question
Customer reply replied 4 months ago
Thank you for your excellent advice. Is there any easier way to get the fuse box and which one should I pull out?

You will not have to pull out the fuse box, only the radio. But if we pull the radio fuse that will reset the radio that will possibly make it eject upon the next power up, give me just a moment to check the schematic and see which fuse it is that we need to pull

Gabriel Grey
Gabriel Grey, ASE Certified Technician
Category: Lincoln
Satisfied Customers: 447
Experience: Master Service Technician
Verified
Gabriel Grey and 87 other Lincoln Specialists are ready to help you
Ask your own question now
Phone call session started

Alright here is the fusebox diagram, you will want to remove fuse # F33, leave it out for about ten minutes and then reinstall it and turn the ignition on, hopefully that will cause it to reset and eject, if not then we will need to take the cd changer out

Ask Your Own Lincoln Question

.

Ask Your Own Lincoln Question
Customer reply replied 4 months ago
I am Kay's husband. I have removed and replaced car radios in the past. This seems unfixable. Your suggestion on removing a fuse doesn't seem doable. Every other car I have had has a fuse box under the hood or behind a door or kick panel. Yesterday it took me a half hour to find the Lincoln fuse panel and I can only see it by laying on my back and looking up into the dash board. I can't see the fuse numbers let alone replace them. It seems to me the fuse panel is not accessible. Is there an easier way to do this?

Hello sir, if you look at the diagram that I attached above you will be able to reference the picture and find the proper fuse. You will need some good pliers to get it out as they are small and packed in pretty tight. If you do not want to crawl up under there you can also just disconnect the battery for ten minutes to perform a hard reset.

It is not common that a reset will fix it, but it is worth a shot before having to remove/replace the radio

Ask Your Own Lincoln Question
Customer reply replied 4 months ago
We will give these two options a try and get back to you shortly.

Okay sounds good

Ask Your Own Lincoln Question
Customer reply replied 4 months ago
I am sorry. I guess I am not making myself clear. We have the manual. It said there were two fuse boxes. One was under the hood and easy to access but that's not the one with the radio fuse. It took me a half hour to find the other one. When I stick my head under the dash board resting on the brake pedal I can see the bottom part of the fuse panel. I can't see any fuse numbers let alone attempt to take any out. I have had a dozen cars and they have all had easy to access fuse panels. How to you suggest I get to this one? I can't even see most of it let alone read a tiny number on it or take out a fuse.
Customer reply replied 4 months ago
far I haven't received any help. I have had this problem before on other cars. The first thing you do when working on anything electric on a car is to remove the fuse. I can't do that. You gave me the fuse number but I already got that from the manual. You haven't helped me get the fuse out. I have already tried poking with wooden picks. I can get them into the slot but nothing happens. I don't know if the disc is above the slot or below it. Most radios have four holes in the faceplate allowing you to slide out the whole unit and remove a disc. This radio has no holes or visible screws to do so.
Customer reply replied 4 months ago
It has been a half hour since I have heard from you. You haven't replied to either of my posts. You haven't called me. You haven't given me any information I couldn't have gotten from the manual. So far I would rate this unacceptable help and intend to ask for a refund. Are you even on line?

These radios are not like most and they are in a sealed unit, that is why it has to be taken out and disassembled to gain access, most of the time they are replaced. I am trying to help but so far everything I have said needs to be done you have given me a reason why you cannot do it, and we cannot figure it out if the basic steps are not taken. I know you say you have worked on cars in the past, but alot of these newer models have become a lot harder for a do it yourself-er to complete, and certain jobs are recommended to be taken to the dealership where they are trained and familiar with the system.

If you are unable to reset the battery, or remove the fuse by yourself than it may be best to take it to the dealer to prevent any damage

Ask Your Own Lincoln Question

If you are not able to complete any of the tasks I have provided you with and are going to ask for a refund please let me know and I will stop now and process that before we waste any more of either of our time

Ask Your Own Lincoln Question
Customer reply replied 4 months ago
I specifically asked you how to get access to the fuse panel. I cannot see most of it from under the dashboard let alone find a fuse or pull it. If you are a real Lincoln mechanic what methods do you use to gain visual access to the fuse panel? Does it drop down or pull out?
Customer reply replied 4 months ago
I don't even know if the disc gets pulled down into the unit or pulled up into it, which would help if I were fishing for the discs.
Customer reply replied 4 months ago
Are you still there?
Was this answer helpful?
Ask Gabriel Grey Your Own Question
Gabriel Grey
Gabriel Grey
Gabriel Grey, ASE Certified Technician
Category: Lincoln
Satisfied Customers: 447
447 Satisfied Customers
Experience: Master Service Technician

Gabriel Grey is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on.

Rich DUSA

Because of your expertise, you armed me with enough ammunition to win the battle with the dealer. They are installing a fuel filter and fuel pump at no charge to me.

MollyUSA

I needed help with my car on Saturday morning....got a response in 5 minutes, and it was the perfect solution. Thanks again to your service.

Jason V.Kirkland, WA

I do know, after going though this with JustAnswer, that I can somewhat trust my mechanic but I will always contact you prior to going there.

BRNew Jersey

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Chris (aka- Moose)

Chris (aka- Moose)

Technician

2,336 satisfied customers

16 years experience with Lincoln

Shawn

Shawn

Technician

360 satisfied customers

16 years in the Automotive Industry

Ron Z.

Ron Z.

- Lincoln Tech -

208 satisfied customers

18+yrs experience. State Inspector and Lincoln Diagnostics

John Mc

John Mc

Lincoln Technician

207 satisfied customers

19 years Ford Lincoln Mercury experience

George H.

George H.

ASE Certified Technician

195 satisfied customers

15+Years of service as a Master Technician

Tim Mohr

Tim Mohr

ASE MASTER TECH

195 satisfied customers

30 YEARS EXPERIENCE, FORIEGN AND DOMESTIC, GAS AND DIESEL

Don - Mo Lurch

Don - Mo Lurch

Mechanic

144 satisfied customers

Line, Electronics, Driveline for over 30 years

< Previous | Next >

Related Lincoln Questions
I need to recalibrate the sunroof on my 2007 Lincoln MKZ. I
I need to recalibrate the sunroof on my 2007 Lincoln MKZ … read more
Mechanic01
Mechanic01
2,612 satisfied customers
08 Lincoln LT Truck, brake lights work now and than, radio
08 Lincoln Mark LT Truck, brake lights work now and than, radio works now and than, turn signals work now and than . When turn signals are on radio blinks, 3rd brake light blinks, could it be connecte… read more
Chris (aka- Moose)
Chris (aka- Moose)
Technician
Vocational, Technical or Trade School
2,336 satisfied customers
My 2008 Lincoln Navigator L front differential leaking. I
my 2008 Lincoln Navigator L front differential leaking … read more
Kenny Z
Kenny Z
Ford Senior Master Technician
High School or GED
16 satisfied customers
I have a 2010 MKZ. I think i blew the fuse for the luggage
I have a 2010 MKZ. I think i blew the fuse for the luggage compartment light when i was changing the bulb. I've looked in the owners manual and can not find which fuse it is. I even called a dealershi… read more
Kenny Z
Kenny Z
Ford Senior Master Technician
High School or GED
16 satisfied customers
If keys have been lost, How do I reprogram a new key? Do not
If keys have been lost, How do I reprogram a new key? Do not tell me to go to dealer. What kind of computer is needed? What level of scantool? What is the process? The current car in question is a 200… read more
David Craig
David Craig
OWNER/MECHANIC
Associates
5,304 satisfied customers
DONT START CRANK, AFTER A BIG NOISE, AFTER THAT THE AUTO
DONT START CRANK, AFTER A BIG NOISE , AFTER THAT THE AUTO TURNED OFF, HAVE A NEW BATERRY … read more
APenland
APenland
Ford Senior Master Technician
Associate in Industrial Management
3,186 satisfied customers
It will not say nothing batt is up. 2009 mks. Jump the
i drove it to work came back it wouldnt start lift it there came back it started got it home it wouldnt start agine … read more
eric remington
eric remington
FORMER SHOP OWNER/TECHNICIAN/INSPECTOR
associates degree
593 satisfied customers
Current to electrical fan. Plug up to fan no ground. 2009
Current to electrical fan. Plug up to fan no ground … read more
Don - Mo Lurch
Don - Mo Lurch
Mechanic
Vocational, Technical or Trade Scho
144 satisfied customers
It starts and stops abrupt. Yas. 2004 navgator. I put a
it starts and stops abrupt JA: Will the headlights turn on? Is the battery fully charged? Customer: yas JA: What is the model/year of your Lincoln? Customer: 2004 navgator JA: Are you fixing your vehi… read more
Chris (aka- Moose)
Chris (aka- Moose)
Technician
Vocational, Technical or Trade School
2,336 satisfied customers
2006 lincoln town executive ...radio cuts off and on so does
2006 lincoln town executive ...radio cuts off and on so does lights and now power windows doing same?? All fuses under dash are good? … read more
Chris (aka- Moose)
Chris (aka- Moose)
Technician
Vocational, Technical or Trade School
2,336 satisfied customers
Dealer said valves need adjusted. Car has 65000 miles on it
have not done anything to it yet. been looking for how to video on valve adjustments … read more
fordguy4u
fordguy4u
Automotive Tech
Vocational, Technical or Trade Scho
70 satisfied customers
Need help on a 2003 Lincoln Navigator. The driver side power
Hi, need help on a 2003 Lincoln Navigator. The driver side power seat is not functioning, best we can tell the fuse is good. (I do not have the owners manual, nor do I know what any of the fuses actua… read more
Tim Mohr
Tim Mohr
ASE MASTER TECH
Master's Degree
195 satisfied customers
My passenger side door will not open from inside or outside.
My passenger side door will not open from inside or outside … read more
HDGENE
HDGENE
Master Technician/Lead Technician
Associate Degree
2,835 satisfied customers
I'm looking to buy a 97 towncar that needs a transmission
I'm looking to buy a 97 towncar that needs a transmission and want to know if there is an up-grade for this trans which is considered troublesome. It has a 4.6 eng. … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Second opinion] I'm looking to buy a 97 towncar that needs a
Second opinion] I'm looking to buy a 97 towncar that needs a transmission and want to know if there is an up-grade for this trans which is considered troublesome. It has a 4.6 eng. … read more
tim37857
tim37857
Mechanic
High School or GED
71 satisfied customers
I have a 2016 Ford Focus i notice before its not doing it
Hi i have a 2016 Ford Focus i notice before its not doing it now that the rear view camera goes dim what causes that? and how long do the cameras last for on those cars? thanks… read more
Kenny Z
Kenny Z
Ford Senior Master Technician
High School or GED
16 satisfied customers
I replaced CCRM module now car will not start it cranks. Not
I replaced CCRM module now car will not start it cranks. … read more
fordguy4u
fordguy4u
Automotive Tech
Vocational, Technical or Trade Scho
70 satisfied customers
The screen on my 2011 Lincoln MKX would turn off and on
The screen on my 2011 Lincoln MKX would turn off and on again about a week apart, when it came back on all the function would work normally except the camera display would be up side down. It finally … read more
APenland
APenland
Ford Senior Master Technician
Associate in Industrial Management
3,186 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x