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The secondary latch to open my hood will not release? But it…

Customer Question
The secondary latch to...

The secondary latch to open my hood will not release?

Mechanic's Assistant: Do you hear a thunk when you pull the lever?

Yes

Mechanic's Assistant: What is the model/year of your Lincoln?

Yes, but it does not release far enough

Mechanic's Assistant: What year is your Lincoln?

2016

Mechanic's Assistant: Are you fixing your vehicle yourself? What have you tried so far?

I simply tries to leverage it the rest of the way but it will not budge

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I don't think so...

Submitted: 7 months ago.Category: Lincoln
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Answered in 19 minutes by:
1/11/2018
Lincoln Mechanic: Mechanic01, ASE Certified Technician replied 7 months ago
Mechanic01
Mechanic01, ASE Certified Technician
Category: Lincoln
Satisfied Customers: 3,755
Experience: Owner at Baltic investments
Verified

Hello my name is ***** ***** welcome to just answers! I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required. If I don’t answer right away or quickly in conversation I am helping another customer or have stepped out for a moment and will respond as soon as I can. Ok lets get started!

What model is your 2016 lincoln

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Customer reply replied 7 months ago
I took it to a dealer. They are looking at now
Lincoln Mechanic: Mechanic01, ASE Certified Technician replied 7 months ago

ok sounds good, good luck with everything

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Lincoln Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago

hows it going

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