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Touchscreen is black. With. 2014 mkx. I tried to bring it to…

Customer Question
Touchscreen is black Mechanic's...

Touchscreen is black

Mechanic's Assistant: Is the device aftermarket, or did it come with the vehicle?

With

Mechanic's Assistant: What is the model/year of your Lincoln?

2014 mkx

Mechanic's Assistant: Are you fixing your MKX yourself? What have you tried so far?

No...I tried to bring it to the dealer today, but they cannot get it it. I am just looking online for a fix

Submitted: 6 months ago.Category: Lincoln
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Answered in 16 minutes by:
1/6/2018
Lincoln Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago
Mechanic01
Mechanic01, ASE Certified Technician
Category: Lincoln
Satisfied Customers: 3,364
Experience: Owner at Baltic investments
Verified

Hello my name is ***** ***** welcome to just answers! I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required. If I don’t answer right away or quickly in conversation I am helping another customer or have stepped out for a moment and will respond as soon as I can. Ok lets get started!

Ok do you have any audio in the vehicle at all?

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Customer reply replied 6 months ago
No
Customer reply replied 6 months ago
No do not call me. I was already charged $22 for nothing
Customer reply replied 6 months ago
Hello
Lincoln Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago

Ok so do you not want any help now? I can see your upset

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Customer reply replied 6 months ago
This seems like a scam
Lincoln Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago

ok so no help? ill opt out and let someone else help you

Ask Your Own Lincoln Question
Customer reply replied 6 months ago
I’m annoyed that you cannot answer my question but are happy to ask me to pay you again
Customer reply replied 6 months ago
I was told $5 and my card was already charged $22
Customer reply replied 6 months ago
If you cannot help me just refund my money please
Customer reply replied 6 months ago
My Lincoln MKX has a black screen, no audio no back up camera no navigation nothing
Customer reply replied 6 months ago
Please refund my $, I can bring it to the dealer before you can help me
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