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A. Penland
A. Penland, Ford Senior Master Technician, ASE
Category: Lincoln
Satisfied Customers: 6602
Experience:  ASE Master Certified. ASE Gasoline Engine Performance Certified,Ford Senior Master Technician
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None of the steering wheel controls are working. I put a new

Customer Question

none of the steering wheel controls are working. I put a new clock spring in it,still not working. now what?
JA: How has the car been driving lately?
Customer: yes she drives it dayly
JA: What is the model/year of your Lincoln?
Customer: 01 navigator
JA: Are you fixing your Navigator yourself? What have you tried so far?
Customer: yes, I got a nother clock spring,put have not put it in yet. when you put a ground to the ground wire the horn works put when you turn the switch to on it does not.
JA: Anything else you want the mechanic to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Lincoln
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 11 months ago.
I'm on a time limit
Expert:  A. Penland replied 11 months ago.

Do you have cruise and AC controls or just cruise controls on the steering wheel?

Customer: replied 11 months ago.
Expert:  A. Penland replied 11 months ago.

You have both?

Customer: replied 11 months ago.
Anyone there?
Customer: replied 11 months ago.
Any answers?
Expert:  A. Penland replied 11 months ago.

Yes, I have been here for several hours now.

Go to the cruise control servo under the hood and unplug it. Then ground pin#6, the DARK GREEN/ORANGE striped wire and see if the horn works.

Customer: replied 11 months ago.
Ok,I will try that. Get back with you later. Thanks
Expert:  A. Penland replied 11 months ago.

Your welcome. Pleas keep me informed.

Customer: replied 11 months ago.
that worked. So now what?
Expert:  A. Penland replied 11 months ago.

The switches are grounded through the servo for the cruise control. Replace the servo to repair the problem.

Customer: replied 11 months ago.
Thanks for the help.
Expert:  A. Penland replied 11 months ago.

Your very welcome.