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Regarding the 2003 lincoln LS: four dashboard buttons

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installed above the CD player...
Regarding the 2003 lincoln LS: four dashboard buttons installed above the CD player are used to read or change or change status o f the message display in the dash.
The row of buttons are mounted in one assembly. Somehow, whatever holds this button assembly in place has broken or ? . In any case this assembly has now sunk into the dash about a 1/4 ".
I need to know 1- is there a dashboard assembly manual I can buy to guide me in fixing this or 2- how much might it cost to have a dealer repair it?
Submitted: 2 years ago.Category: Lincoln
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Answered in 2 hours by:
10/4/2015
Lincoln Mechanic: A. Penland, Ford Senior Master Technician, ASE replied 2 years ago
A. Penland
A. Penland, Ford Senior Master Technician, ASE
Category: Lincoln
Satisfied Customers: 6,667
Experience: ASE Master Certified. ASE Gasoline Engine Performance Certified,Ford Senior Master Technician
Verified

The message center buttons are attached to the center AC registers on the back side with two screws. You will have to remove the center AC registers to see if the button panel has broken or the screw holes are broken off the AC registers. The center AC registers pop out of the dash from the front. See the picture below.

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Customer reply replied 2 years ago
Thank you! This sounds reasonable. Now please explain how to remove AC registers without breaking them.
Lincoln Mechanic: A. Penland, Ford Senior Master Technician, ASE replied 2 years ago

You will need a flat blade screwdriver to carefully pry the vents from the dash. Start at the bottom just above the radio and carefully work your way around. The plastic may be brittle due to baking in the sun for the last 12 years. Both center vents come out as an assembly with the panel surrounding them as in the picture I posted.

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Customer reply replied 2 years ago
Thank you. I will check this out and let you know if further questions.
Lincoln Mechanic: A. Penland, Ford Senior Master Technician, ASE replied 2 years ago

Sure thing. Reply back when your ready.

I do work at a dealership during the week and I do not get on line till after 6:30 PM EST.

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Customer reply replied 2 years ago
You didn't respond to my last message. I have removed several louvers on one side . This exposes only the ac air duct chamber. No access to the switch in question and no ability to see how it is mounted. This is a dead end at tho time.
Customer reply replied 2 years ago
Are you saying there are muting screws in the air duct chamber? I coulnot see any. Pls confirm
Customer reply replied 2 years ago
I'm having two issues with your comments.
1-As mentioned earlier, the 4 status/reset button assembly is floppy loose in the dash slot and has fallen back into the dash at least a 1/4".
2- If this switch assy is held in place with screws, it is obvious the screws have fallen out or broken or plastic louvers are broken.....
and whatever has failed in this assy , the failure has occurred on the right and left sides.
3- It doesn't seem logical that this large center unit can be reliably anchored with very thin plastic louvers and two screws.
3- So the question still remains.... how can we get this fixed and if it must go to a dealer, can you please do your best to estimate the repair time or cost to fix it?
Lincoln Mechanic: A. Penland, Ford Senior Master Technician, ASE replied 2 years ago

See below from the factory shop manual.

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Customer reply replied 2 years ago
I'm just not sure that you have the entire answer in your suggestion . Don't you have access to more detailed drawing with written instructions!
Lincoln Mechanic: A. Penland, Ford Senior Master Technician, ASE replied 2 years ago

That is all Ford has in the shop manual I have access to.

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Customer reply replied 2 years ago
Thank you. Sorry for delay but our entire city of columbia,sc (where I live) and half the state have been under serious emergency flood conditions for 4 days. Your 10/5/15 message has larger scale drawings and much easier to read. I will try to get back to this repair issue today and let you know. Thanks!
Lincoln Mechanic: A. Penland, Ford Senior Master Technician, ASE replied 2 years ago

I completely understand. I live in Tampa Florida and we had over 30 inches of rain over the last month and we are still drying out. But not as bad and as quick as you all got it. Please stay safe.

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Customer reply replied 2 years ago
Hello, I have now removed the a/c louvers. There is no way to reach or remove or fix this problem. I have talked to Lincoln dealer. The entire assembly(they call. I bezel Assyrian ) must be removed to fix. I have an appt. thanks for trying but I'm afraid your suggestions did not work. Pleas cancel this request and issue issue a credit in full.
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A. Penland
A. Penland
A. Penland, Ford Senior Master Technician, ASE
Category: Lincoln
Satisfied Customers: 6,667
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Experience: ASE Master Certified. ASE Gasoline Engine Performance Certified,Ford Senior Master Technician

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