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I have a precor efx 5.31 that I am trying to assemble. I am…

Customer Question
I have a precor...

I have a precor efx 5.31 that I am trying to assemble. I am trying to connect the ramp to the yoke but the bolts seem to short to go through both. I know these are the correct bolts - so I am not sure what the problem is.

Technician's Assistant: How long has this been going on with your EFX? What have you tried so far?

I bought it used yesterday and am trying to reassemble now. I labeled the parts so I am certain these are the correct bolts

Technician's Assistant: Anything else you want the Equipment Expert to know before I connect you?

No. can you tell me if he is available now - I am happy to pay but last time I used your service I didn't get answer and I don't wait

Submitted: 4 months ago.Category: Exercise Equipment
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Answered in 5 minutes by:
3/18/2018
Exercise Equipment Technician: J.T., Technician replied 4 months ago
J.T.
J.T., Technician
Category: Exercise Equipment
Satisfied Customers: 1,253
Experience: I have over 10 years experience in all fields of fitness equipment repair and service.
Verified
Hi the two bolts are button head Allen bolts.
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Exercise Equipment Technician: J.T., Technician replied 4 months ago
There are no other bolts that look the same anywhere on the machine. They have a 9/16 nut that threads on the bottom
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Customer reply replied 4 months ago
Thanks for your reply. Unfortunately, this information doesn't solve my problem. The bolts don't seem long enough
Customer reply replied 4 months ago
I have the yoke and ramp lined up -- the bolts go through both pieces but don't reach out of the yoke
Exercise Equipment Technician: J.T., Technician replied 4 months ago
Then they aren't the correct bolts.let me try to find a picture
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Customer reply replied 4 months ago
I am certain they are correct because I was present during the disassembly and I taped them together and labeled them. I can send you a picture -- will take a few min
Customer reply replied 4 months ago
as mentioned, i know this is the bolt that needs to go because I saw it come out yesterday -- I just can't figure out how to get it to go back in
Exercise Equipment Technician: J.T., Technician replied 4 months ago
the one is fine, just that one won't go down far enough? Should be able to just jiggle the ramp
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Customer reply replied 4 months ago
does the ramp and/or yoke have to be at any specific angle because I've tried jiggling. For example, does the yoke have to be high up or low?
Exercise Equipment Technician: J.T., Technician replied 4 months ago
It shouldn't make any difference, try taking a screwdriver and putting it down through the ramp and wiggle that around to line it up better
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Exercise Equipment Technician: J.T., Technician replied 4 months ago
Or take both out and put top one in first
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Customer reply replied 4 months ago
ok i'll try that - standby
Exercise Equipment Technician: J.T., Technician replied 4 months ago
I've built a million of those elliptical, never had an issue. Only thing I can think is something got bent or tweaked during the move. Those always slide in nice and easy
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Customer reply replied 4 months ago
okay thanks for trying.
Exercise Equipment Technician: J.T., Technician replied 4 months ago
The screwdriver trick usually Works, or if it looks like it was damaged use a drill and clean out the holes a Little
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