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I have a True TCS500 treadmill that once its powered on

Customer Question
I have a True...

I have a True TCS500 treadmill that once its powered on console goes through a reboot process and then goes blank. I just replaced the lower board and power chip as well and its still doing the same. Also, I interchanged console with a true bike of the sake console type and treadmill console was powering up fine besides the error code that appeared because it was not programmed for the bike.

Technician's Assistant: When did this screen problem start with your equipment?

When unit was moved. From one location to another

Technician's Assistant: When was it last serviced?

When it was moved to the new location about a month ago. Unit was working fine before it was moved.

Technician's Assistant: Anything else you want the Equipment Expert to know before I connect you?

There's also a black power supply box near the motor that has a green LED and a wire with a female end that's not plugged into anything and can't find any other wires where it plugs into.

Submitted: 6 months ago.Category: Exercise Equipment
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 14 hours by:
1/9/2018
Exercise Equipment Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Exercise Equipment
Satisfied Customers: 2,613
Experience: IT at Justanswer
Verified

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Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Category: Exercise Equipment
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Experience: 20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon

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treadmilltech

treadmilltech

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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