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I have had a A2350 treadmill for years and now, all of a…

Customer Question
I have had a...

I have had a A2350 treadmill for years and now, all of a sudden it will start to run then stop running. All the lights on the dashboard look normal. What could cause this?

Technician's Assistant: What's the brand/model of your equipment?

Nordic track A2350 Treadmill

Technician's Assistant: How long has this been going on with your equipment? What have you tried so far?

Started a couple months ago, pulled the frount cover and checked for any thing out of place, all looks to be good.

Technician's Assistant: Anything else you want the Equipment Expert to know before I connect you?

Thats what i know now, just tried now and still has the problem...

Submitted: 3 months ago.Category: Exercise Equipment
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Answered in 2 hours by:
1/4/2018
Exercise Equipment Technician: Dan, Master Tech and Repair Facility Trainer replied 3 months ago
Dan
Dan, Master Tech and Repair Facility Trainer
Category: Exercise Equipment
Satisfied Customers: 7,478
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching basic and advanced electronic theory for the DoD.
Verified

Welcome to the site! I'm Dan, and I'd be happy to help.

What happens if you start the treadmill with nobody on it? Does the belt operate smoothly, and maintain speed?

Dan

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Customer reply replied 3 months ago
No, starts up for a second and then shuts off
Customer reply replied 3 months ago
What do think?
Exercise Equipment Technician: Dan, Master Tech and Repair Facility Trainer replied 3 months ago

How long does it run before it shuts off? And when you say "shuts off" do you mean the belt just stops moving, or does the entire unit power down?

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Customer reply replied 3 months ago
Runs for one second , the belts stops, the unit stay on like normal. It does not power down.
Exercise Equipment Technician: Dan, Master Tech and Repair Facility Trainer replied 3 months ago

When the belt stops, does the motor continue running?

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Customer reply replied 3 months ago
You there?
Exercise Equipment Technician: Dan, Master Tech and Repair Facility Trainer replied 3 months ago

When the belt stops, does the motor continue running?

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Customer reply replied 3 months ago
No, motor stops also
Customer reply replied 3 months ago
Any ideas?
Exercise Equipment Technician: Harry, Engineer replied 3 months ago
Harry
Harry, Engineer
Category: Exercise Equipment
Satisfied Customers: 1,691
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Customer reply replied 3 months ago
still have the problem
Exercise Equipment Technician: Harry, Engineer replied 3 months ago

Unfortunately, the motor stopping is an issue that will require a technician to come out and take a look.

What is your zip code?

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Customer reply replied 3 months ago
94571
Exercise Equipment Technician: Harry, Engineer replied 3 months ago

Please call:

Adam's Fitness Repair

(###) ###-####/p>

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Harry
Harry
Harry, Engineer
Category: Exercise Equipment
Satisfied Customers: 1,691
1,691 Satisfied Customers
Experience: IT at Justanswer

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