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Nordic Track x11i incline trainer - I am not able to log in…

Customer Question
Nordic Track x11i incline...

Nordic Track x11i incline trainer - I am not able to log in to my iFit account. I've tried reloading the program from instructions on-line. I'm able to sign into iFit from computer - but, not from treadmill.

Technician's Assistant: What's the brand/model of your equipment?

Nordic Track x11i Model NTL 24013.0

Technician's Assistant: How long has this been going on with your equipment? What have you tried so far?

2 months I've tried restarting the machine, restarting the iFit program, clearing the program, then re-loading the program, updating the program. I am able to log in to iFit from computer - but, not from treadmill.

Technician's Assistant: Anything else you want the Equipment Expert to know before I connect you?

No - thanks

Submitted: 6 months ago.Category: Exercise Equipment
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Answered in 11 hours by:
1/4/2018
Exercise Equipment Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Exercise Equipment
Satisfied Customers: 2,626
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Customer reply replied 6 months ago
no worries - Yes I still need help with this problem
Exercise Equipment Technician: Harry, Engineer replied 6 months ago

What is the error message that you see?

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Customer reply replied 6 months ago
It just says
“Wrong login|password
You have entered invalid username and password. Please try again”
Exercise Equipment Technician: Harry, Engineer replied 6 months ago

Have you tried resetting the password ***** using the new password ***** the treadmill?

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Customer reply replied 6 months ago
i’ve Done that 3-4 Times.. I have no problems logging into my account on a computer.. but, login attempts on the treadmill fail..
Exercise Equipment Technician: Harry, Engineer replied 6 months ago

Have you contacted NordicTrack?

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Category: Exercise Equipment
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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