Exercise Equipment

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Customer Question
Good afternoon. Are...

Good afternoon. Are you an independent provider of expertise?

Technician's Assistant: What's the brand/model of your equipment?

Good afternoon. Are you a provider of independent expertise? The model is a Star Trac 7631 SUSAPO

Technician's Assistant: How long has this been going on with your Star? What have you tried so far?

Recent. Am reviewing owner's manual. No direct specific instructions for this error.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Yes, what is the procedure here? How do you provide expertise and how does your organization get compensated?

Submitted: 7 months ago.Category: Exercise Equipment
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Customer reply replied 7 months ago
I am not positive how this proceeds. I just paid the credit card fee and am not sure if I will receive service. Can someone text me at(###) ###-####to explain to me what is happening?
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
My question I need answered is:
1. I have a continuous "Ee error list init" message. I see no troubleshooting options for this in the owner's manual. Can you help.
2. I have previously seen a "speed sensor" error message. How do I verify if the sensor has failed
Answered in 6 hours by:
1/2/2018
Exercise Equipment Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Exercise Equipment
Satisfied Customers: 2,838
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Exercise Equipment Question
Customer reply replied 7 months ago
Harry, yes, I am still interested in getting information on the "Ee error list init" message and in a "check speed sensor" message previously noted. For the "check speed sensor," the treadmill shutdown.Can you clarify how this support from you progresses? I believe I am about to be charged $30.00 for your support. How long do you support me. If you don't choose to help, do I get my deposit back?Thank you,
Paul Lockhart(###) ###-####
Customer reply replied 7 months ago
I have already seen this flow chart.
Exercise Equipment Technician: Harry, Engineer replied 7 months ago

And what was the result of following the flow chart?

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Category: Exercise Equipment
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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