Exercise Equipment

Exercise equipment repair questions? Ask a technician

Ask an Expert,
Get an Answer ASAP!

A single week after my GX4.7 went out of warranty on

Customer Question
A single week after...

A single week after my GX4.7 went out of warranty on Christmas Day in fact, it starting making this noise more than once a minute. It seems to have set itself on a very high resistance. My husband thinks that the noise is the machine changing resistances. We tried unplugging it for more than a day and leaving plugged in more than a day. We have tried to "reset" it but really haven't succeeded. Does fixing it really cost more than buying a new one? The extended warranty place will not take my call since I don't have a valid warranty.

Technician's Assistant: When did this screen problem start with your equipment?

It is a computer problem but the screen looks normal with normal menus. Touching it does nothing.

Technician's Assistant: When was it last serviced?

It was never service

Technician's Assistant: Anything else you want the Equipment Expert to know before I connect you?

My husband said that when he presses the settings button causes it to stop cycling resistances until he closes settings. So we think it is a software error.

Submitted: 6 months ago.Category: Exercise Equipment
Show More
Show Less
Ask Your Own Exercise Equipment Question
Answered in 3 hours by:
12/30/2017
Exercise Equipment Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Exercise Equipment
Satisfied Customers: 2,634
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Exercise Equipment Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an exercise equipment technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask treadmilltech Your Own Question
treadmilltech
treadmilltech
treadmilltech, Technician
Category: Exercise Equipment
Satisfied Customers: 4,998
4,998 Satisfied Customers
Experience: 20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon

treadmilltech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

treadmilltech

treadmilltech

Technician

4,998 satisfied customers

20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon

J.T.

J.T.

Technician

1,231 satisfied customers

I have over 10 years experience in all fields of fitness equipment repair and service.

Neil

Neil

Technician

212 satisfied customers

NZCE Electronics and Computing

Matthew

Matthew

Technician

135 satisfied customers

20+ years in Electronics, Mechanical, Service, Repair, Customer Service, Quality Control, Document Control, and Maintenance w/ 10+ in fitness equipment. All brands/models

Louie

Louie

Technician

57 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Fitness Equipment Doctor

Fitness Equipment Doctor

Technician

50 satisfied customers

National electronic warranty inc service provider with 8 years experience and manufacturer certified

Daniel

Daniel

Engineer

45 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

< Previous | Next >

Related Exercise Equipment Questions
We recently bought (just a month ago) a Nordictrack RW 200.
We recently bought (just a month ago) a Nordictrack RW 200. The seat is already making a grinding noise. It appears that maybe the back roller does not want to move/roll. Do we already need to replace… read more
treadmilltech
treadmilltech
Technician
High School or GED
4,998 satisfied customers
I have a nodictrack gx4.7. The resistence is stuck. When I
Hi my name is gene, and I have a nodictrack gx4.7. The resistence is stuck. When I check the resistence motor it does not stop turning in intervals and sometimes turn the opposite way. What's wtrong … read more
Harry
Harry
Engineer
2,634 satisfied customers
Mod GX4.7 need clutch. GX4.7. Disassembled flywheel cleaned
disassembled flywheel cleaned clutch/shaft. fixed slipping prob for a bit. now clutch jumps … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
I have a PaceMaster Platinum Pro that is about 12 to 14
I have a PaceMaster Platinum Pro that is about 12 to 14 years old. Recently the belt started slipping. We flipped the board underneath because it was worn and slippery. The belt is still slipping. We … read more
J.T.
J.T.
Technician
1,231 satisfied customers
I'm assembling a Sunny Health And Fitness Cross Training
I'm assembling a Sunny Health And Fitness Cross Training Magnetic Upright Bike. There's a cable that comes down from the display unit into the base and attaches to a cable in there. It seems a bit too… read more
J.T.
J.T.
Technician
1,231 satisfied customers
The resistance keeps re-setting itself to 10 after one
The resistance keeps re-setting itself to 10 after one minute of exercise. How can I get it to stay on the resistance number I set? … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a Proform Le tour De France Model #PFEX01312.0. The
I have a Proform Le tour De France Model #PFEX01312.0. The resistance feature does not seem to be fully actuating. Is there a fix? Lubrication or something that I can do? Pat… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I have a treadclimber TC20. purchased in Sept last year.
i have a treadclimber TC20. purchased in Sept last year. This just started about a week ago. As i am walking doing my normal program. I hear a cracking or crunching sound under my right foot step. My … read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
400 satisfied customers
I have an elliptical ion 490e and the resistance is really hard and I
I have an elliptical ion 490e and the resistance is really hard and I do not know how to change it. There is nowhere on the screen to change the resistance and when I do the different workout programs… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
We bought a new PROFORM Performance 300 treadmill just before
We bought a new PROFORM Performance 300 treadmill just before Christmas. It has worked very well weeks. Then it started making a thumping noise, which is very irritating. I took the top cover off (aft… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Own a SOlE E95.. Purchased in 2005 and it started making noise
Own a SOlE E95.. Purchased in 2005 and it started making noise 3.5 years later. Haven't used it since. I put a clip up on youtube that has the noise its making. https://www.youtube.com/watch?v=HFPmMak… read more
Expert
Expert
Hello, I have just purchased a used Cybex 620A Arc Trainer
Hello, I have just purchased a used Cybex 620A Arc Trainer and it's self powered. I noticed a steady humming noise that was loud enough for me to hear even as I listen to my iPod that's dialed up to a… read more
treadmilltech
treadmilltech
Technician
High School or GED
4,998 satisfied customers
Just came across the thread on the Resistance Motor Malfunction
Just came across the thread on the Resistance Motor Malfunction for the infamous AudioStrider 990, from 8 dyas ago. I recently experienced the same problem. I too also replaced the resistance motor, h… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
My cx938 was working great. Then suddenly the resistance went
My cx938 was working great. Then suddenly the resistance went way up. Batteries are fine, but no matter what the console claims the resistance level is, in fact it is really high Any ideas?… read more
J.T.
J.T.
Technician
1,231 satisfied customers
My Trimline elliptical is no longer holding resistance or weight.
My Trimline elliptical is no longer holding resistance or weight. I've opened it up and checked the screw tightness of the inner components and made sure the belt was in proper working order. Any sugg… read more
Matthew
Matthew
Technician
University, Vocational, Technical School,
135 satisfied customers
Elliptical machine; turn knob for resistence but no resistence
Elliptical machine - 650 Cardio Cross Trainer; I turn the knob to adjust resistence but little to no resistence is felt during workout.… read more
Fitness Equipment Doctor
Fitness Equipment Doctor
Technician
Vocational, Technical or Trade Scho
50 satisfied customers
I have a NordicTrack Step Through Design Air Mesh Recumbent
I have a NordicTrack Step Through Design Air Mesh Recumbent bike, SL728. Everything on it works except the tension as you pedal. The model # XXXXX XXXXX How hard will this be to troubleshoot and to fi… read more
Craig
Craig
Electrical Director
Electrical Automation Technician
749 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x