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The software will not load so epic platinum treadmill will…

Customer Question
The software will not...

The software will not load so epic platinum treadmill will not run. We have new SD card but can not locate the tablet to replace it. How do we get the back off or to the SD card?

Technician's Assistant: When could you last open your software?

It’s been 6mos probably

Technician's Assistant: Did you recently update your software or Operating System (OS)?

If so it was not knowingly done on purpose. This is what happened when we turned it on and the dealer said we needed to re-program and sent us a new SD card

Submitted: 6 months ago.Category: Exercise Equipment
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Answered in 9 hours by:
12/27/2017
Exercise Equipment Technician: Pete, Electronic Engineer replied 6 months ago
Pete
Pete, Electronic Engineer
Category: Exercise Equipment
Satisfied Customers: 20,371
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Exercise Equipment Technician: Pete, Electronic Engineer replied 6 months ago

To update via SD card, please see the following video guide:

https://www.youtube.com/watch?v=X2uNqw_NnYk

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Happy New Year!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

You can always reply back after rating me if you need any further assistance at all.

Pete.

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