Exercise Equipment

Exercise equipment repair questions? Ask a technician

Ask an Expert,
Get an Answer ASAP!

Similar problem to someone's question about their treadmill…

Customer Question
Similar problem to someone's...

Similar problem to someone's question about their treadmill - the unit turns on and the display works fine, but the only button that reacts is the "incline down" button. We used the reset button, tried unplugging it for 30 minutes, took the console cover off and checked the magnet & reed switch, still nothing. The inside looked perfectly clean, so it's surprising that the unit doesn't work. Any other suggestions? We're not really mechanically oriented......thanks.

Technician's Assistant: When did this screen problem start with your equipment?

We haven't used it in a month or so, but my husband did unplug the cable last week (there's a mini TV in the unit) connection since the TV wasn't working very well.

Technician's Assistant: When was it last serviced?

Hasn't ever needed it. Has worked perfectly since we bought it in Dec 2008.

Technician's Assistant: Anything else you want the Equipment Expert to know before I connect you?

I think that covers it. Thanks.

Submitted: 7 months ago.Category: Exercise Equipment
Show More
Show Less
Ask Your Own Exercise Equipment Question
Answered in 1 day by:
12/13/2017
Exercise Equipment Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Exercise Equipment
Satisfied Customers: 2,644
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Exercise Equipment Question
Customer reply replied 7 months ago
please.
Exercise Equipment Technician: Harry, Engineer replied 7 months ago

What is your zip code?

Ask Your Own Exercise Equipment Question
Customer reply replied 7 months ago
02649
Customer reply replied 7 months ago
Not sure why the zip code is relevant. We are trying to decide whether it's worth it to try to fix the unit. Thanks. See previous notes on what we've done so far.
Exercise Equipment Technician: Harry, Engineer replied 7 months ago

The reason that I asked for your zip code was to locate someone locally.

To be honest, it will cost likely around $500 to end up fixing the treadmill on the low end so I would say that it is not worth fixing.

Ask Your Own Exercise Equipment Question
Customer reply replied 7 months ago
We figured that, but wanted to be sure we'd explored all the do-it-yourself options (i.e., additional repair advice) before deciding to replace it. You can close this case.
Exercise Equipment Technician: Harry, Engineer replied 7 months ago

Sorry for the confusion -- Unfortunately, the next step would be to have a certified technician come out and look at it which I do not believe would be worth the cost.

To mark the question as closed/resolved, please rate our session at the top as 3-5 stars.

Ask Your Own Exercise Equipment Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an exercise equipment technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Harry Your Own Question
Harry
Harry
Harry, Engineer
Category: Exercise Equipment
Satisfied Customers: 2,644
2,644 Satisfied Customers
Experience: IT at Justanswer

Harry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

treadmilltech

treadmilltech

Technician

4,955 satisfied customers

20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon

J.T.

J.T.

Technician

1,231 satisfied customers

I have over 10 years experience in all fields of fitness equipment repair and service.

Neil

Neil

Technician

212 satisfied customers

NZCE Electronics and Computing

Matthew

Matthew

Technician

135 satisfied customers

20+ years in Electronics, Mechanical, Service, Repair, Customer Service, Quality Control, Document Control, and Maintenance w/ 10+ in fitness equipment. All brands/models

Louie

Louie

Technician

57 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Fitness Equipment Doctor

Fitness Equipment Doctor

Technician

50 satisfied customers

National electronic warranty inc service provider with 8 years experience and manufacturer certified

Daniel

Daniel

Engineer

45 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

< Previous | Next >

Related Exercise Equipment Questions
My exp 1000 keypad is light up but not responding. We tried
My exp 1000 keypad is light up but not responding. We tried to align the magnet and reed switch but the motor still doesn't work and the jeypad is nit responsive. Also checked the circuit breaker. Any… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
The LCD display is malfunctioning on our Epic 425MX treadmill.
The LCD display is malfunctioning on our Epic 425MX treadmill. The treadmill powers up fine, and controls and all mechanical functions (belt, belt speed, incline adjust) are working fine, and the blue… read more
J.T.
J.T.
Technician
1,231 satisfied customers
Hi, I bought a 2nd hand Bremshey Orbit Trend cross trainer.
Hi, I bought a 2nd hand Bremshey Orbit Trend cross trainer. No manual or user guide. Someone on the net very kindly identified a similar model as a Bremshey Orbit Ambition and sent me a manual. There'… read more
treadmilltech
treadmilltech
Technician
High School or GED
4,955 satisfied customers
When I start the treadmill, the console will initially show
When I start the treadmill, the console will initially show the speed selected and the belt MAY begin to move, but even so, within a minute or sometimes seconds, the speed on the console starts to flu… read more
Stevebuckley2
Stevebuckley2
Associate Degree
461 satisfied customers
I have NordicTrack T7si which suddenly stopped working. Worked
I have NordicTrack T7si which suddenly stopped working. Worked perfectly yesterday. Display lights up, but buttons don't work, and track won't work today. Have unplugged and turned off and on. Unplugg… read more
Stevebuckley2
Stevebuckley2
Associate Degree
461 satisfied customers
I have a proform 675E treadmill, the display unit has stopped
I have a proform 675E treadmill, the display unit has stopped working. I took off the motor cover and the motor is free and the circuit board LED lights up when I plug the unit in, so there is power t… read more
treadmilltech
treadmilltech
Technician
High School or GED
4,955 satisfied customers
Hi. I have a Proform Frontrunner Treadmill. I moved the treadmill
Hi. I have a Proform Frontrunner Treadmill. I moved the treadmill and it worked fine but now it wont work. The screen turns on but the buttons dont work. So i took it apart and found calibration instr… read more
treadmilltech
treadmilltech
Technician
High School or GED
4,955 satisfied customers
Hi, I have a Nordic-track T9Ci treadmill, purchased in Dec
Hi, I have a Nordic-track T9Ci treadmill, purchased in Dec 2008. It has been a good machine but is acting funny now. I will be running, and suddenly, usually after a change in incline, the machine no … read more
treadmilltech
treadmilltech
Technician
High School or GED
4,955 satisfied customers
have a nordictrack c 2500 went to use it. Turned it on and
have a nordictrack c 2500 went to use it. Turned it on and the console lit up but will not function only makes a beeping sound. Husband a electrician. We followed instructions and made sure the gap be… read more
treadmilltech
treadmilltech
Technician
High School or GED
4,955 satisfied customers
Hi there, we bought an epic view 550 treadmill that is about
Hi there, we bought an epic view 550 treadmill that is about a year old, when we did the deal it was working just fine. Now that it was taken apart transported home and put back together we are having… read more
treadmilltech
treadmilltech
Technician
High School or GED
4,955 satisfied customers
I HAVE A NORDICTRACK CX 1000. IT ONLY COMES ON WITH THE DOWN
I HAVE A NORDICTRACK CX 1000. IT ONLY COMES ON WITH THE DOWN BUTTON. IT DOESNT COME ON WHEN STEPPING ON PEDALS. IT MEASURES PULSE. LETS YOU SCAN THROUGH PROGRAMS, BUT WONT START THEM. DOESNT MEASURE D… read more
treadmilltech
treadmilltech
Technician
High School or GED
4,955 satisfied customers
I have a Pro-Form 500 Space Saver Elliptical. When I begin
I have a Pro-Form 500 Space Saver Elliptical. When I begin to pedal the back light on the console displays, I can turn on the fan and increase the resistance but the time and RPM do not register. Afte… read more
treadmilltech
treadmilltech
Technician
High School or GED
4,955 satisfied customers
hey my horizon e900 elipticals display shuts of seconds after
hey my horizon e900 elipticals display shuts of seconds after starting the screen goes blank and nothing works. for a long time it would stop counting time after only 5 to 10 min of running now nothin… read more
treadmilltech
treadmilltech
Technician
High School or GED
4,955 satisfied customers
My Proform 680LT treadmill will not work. Outlet has power key
My Proform 680LT treadmill will not work. Outlet has power key is on circuitbreaker is flipped. We folded it when inclined and I read that you are not supposed to do that so I am not sure if that is t… read more
Matthew
Matthew
Technician
University, Vocational, Technical School,
135 satisfied customers
Treadmill model no. NTL10951. We have been using the treadmill
Treadmill model no. NTL10951. We have been using the treadmill for a number of years without a problem. Now when the magnetic key switch is put on the console the console buttons are innoperable and t… read more
treadmilltech
treadmilltech
Technician
High School or GED
4,955 satisfied customers
Hi I have a proform 500i treadmill. When placing the safety
Hi I have a proform 500i treadmill. When placing the safety magnet, it turns on but it will not run/work at all. The only keys that you can press and show in the pannel are the program key, number 3, … read more
treadmilltech
treadmilltech
Technician
High School or GED
4,955 satisfied customers
My Sears Proform 745CS has a problem. When I insert the key,
My Sears Proform 745CS has a problem. When I insert the key, the incline motor begins and the incline rises to 10, the motor hums a bit, the incline lowers to 1, the motor hums a bit, the incline rise… read more
Craig
Craig
Electrical Director
Electrical Automation Technician
749 satisfied customers
I have a Proform 360P Threadmill. It has worked perfectly for
I have a Proform 360P Threadmill. It has worked perfectly for six years. Recently it has begun to accelerate and travel at 30km/h when the display is set at just 5 km/h or 6 km/h. I tightened the belt… read more
Neil
Neil
Technician
Associate Degree
212 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x