Exercise Equipment

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The belt does not move S/N: GG601R0007687. MODEL:

Customer Question
The belt does not...

The belt does not move S/N: GG601R0007687

Technician's Assistant: What's the brand/model of your equipment?

MODEL: HRTL59215.0

Technician's Assistant: How long has this been going on with your HRTL59215.0? What have you tried so far?

JUST TODAY. TRIED ADJUSTING BELT WITH ALLEN WRENCH AT THE END OF THE WALKWAY (CLOCKWISE)

Technician's Assistant: Anything else you want the Equipment Expert to know before I connect you?

THE BOARD IS IN THE DEVICE HAS A RED LIGHT THAT STAYS ON

Submitted: 7 months ago.Category: Exercise Equipment
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Please call me at(###) ###-#### My name is Rickie. the treadmill is a HR healthrider I purchased 2 years ago.Thanks
Customer reply replied 7 months ago
I pulled the cover off and when I power on the treadmill, insert the key and press the + key to increase the track speed, a LED (red) on the computer board continuously blinks and the track does not move.
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 days by:
12/5/2017
Exercise Equipment Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Exercise Equipment
Satisfied Customers: 2,609
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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treadmilltech
treadmilltech, Technician
Category: Exercise Equipment
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4,996 Satisfied Customers
Experience: 20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon

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treadmilltech

treadmilltech

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20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon

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I have over 10 years experience in all fields of fitness equipment repair and service.

Neil

Neil

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NZCE Electronics and Computing

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Matthew

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20+ years in Electronics, Mechanical, Service, Repair, Customer Service, Quality Control, Document Control, and Maintenance w/ 10+ in fitness equipment. All brands/models

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Louie

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25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Fitness Equipment Doctor

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BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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