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I'm not sure what Epic model treadmill I have but it was the…

Customer Question
I'm not sure what...

I'm not sure what Epic model treadmill I have but it was the top model about 4 years ago. It has a video display and is conneced to the internet for updates , etc My problem is I went to turn it on last night and it would not turn on. Suggestions as to an easy fix or a contact for service?

Technician's Assistant: When did this screen problem start with your equipment?

Just last night

Technician's Assistant: When was it last serviced?

It's been a while

Technician's Assistant: Anything else you want the Equipment Expert to know before I connect you?

No. It has worked perfectly until last night

Submitted: 7 months ago.Category: Exercise Equipment
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Answered in 4 hours by:
11/29/2017
Exercise Equipment Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: Exercise Equipment
Satisfied Customers: 20,372
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Exercise Equipment Technician: Pete, Electronic Engineer replied 7 months ago

Can you see a model number anywhere on the machine?

Can you see a reset button, close to where the power cord connects?

If so, try resetting the machine and let me know if that works....

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Customer reply replied 7 months ago
The model is an Epic Platinum A42T. It has no reset button. I have rebooted several times with no success. I can see a light on the circuit board which tells me the powere is at least getting to the board.
Customer reply replied 7 months ago
There is no reset button
Exercise Equipment Technician: Pete, Electronic Engineer replied 7 months ago

Does anything show on the display at all?

Does it make any beeping noises?

Is the emergency stop cord fitted?

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Customer reply replied 7 months ago
Nothing on the display
NO beeping noises
Emergency cord is fine
I do see a light on the circuit board so I know at least it is getting power
Exercise Equipment Technician: Pete, Electronic Engineer replied 7 months ago

Check all of the cable connections.

If the console is getting power but is not turning on, then the console is suspect and will need to be replaced.

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