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I have a tour de france pro form exercise bike. The console…

Customer Question
I have a tour...

I have a tour de france pro form exercise bike. The console recognized my internet connection however I cannot upload exercises to the bike from the pro form website?

Technician's Assistant: What's the brand/model of your equipment?

Model # pfex01915.0

Technician's Assistant: How long has this been going on with your PFEX01915.0? What have you tried so far?

It has been going on since I purchased the bike 6 months ago?

Technician's Assistant: Anything else you want the Equipment Expert to know before I connect you?

I have had tech support at pro form on the line however they do not deal with internet connectivity issues. Would love to hire someone to get this fixed.

Submitted: 7 months ago.Category: Exercise Equipment
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Answered in 8 hours by:
11/27/2017
Exercise Equipment Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Exercise Equipment
Satisfied Customers: 2,644
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
Harry, yes still need help.
I will keep an eye out for you and hopefully we can connect.EJ(###) ###-####
Exercise Equipment Technician: Harry, Engineer replied 7 months ago

Do you see any error messages?

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Customer reply replied 7 months ago
No error messages-screen shows I have an internet connection however I cannot log into my account at pro-form from the console.
Exercise Equipment Technician: Harry, Engineer replied 7 months ago

Did you speak with Proform over the phone or via live chat?

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treadmilltech
treadmilltech, Technician
Category: Exercise Equipment
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Experience: 20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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