Exercise equipment repair questions? Ask a technician
Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.
How old is the treadmill?
That is actually good news because it is still under warranty from Proform and they can send out a technician to fix it for you.
Here is their information (they are closed today)
Mon-Sat 6am-6pm MST.
What do you mean they are not responding?
Every company will have negative reviews about them because usually only an angry customer will leave a review and not a happy one. Their company is not a scam and it is likely due to the holidays/black friday that they are backed up or maybe even having an issue with their line.
The problem is that it should be repaired by Proform so that there is no cost and your machine is fixed under warranty.
Did you call the number that I provided to you before or a different one?