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Norditrack model NTL14905 The incline goes up but won't go…

Customer Question
Norditrack model NTL14905 The...

Norditrack model NTL14905 The incline goes up but won't go back down. What is wrong?

Technician's Assistant: What's the make/model of your device? How old is it?

Norditrack ntl14905 #T241123552 approx. 12 yrs.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It was in storage until we moved. Everything worked when started up until I raised incline fully. Made a clunking noise and has never come back down

Technician's Assistant: Anything else you want the Equipment Expert to know before I connect you?

That is it.

Submitted: 8 months ago.Category: Exercise Equipment
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Customer reply replied 8 months ago
The view screen stated CALIBRATING INCLINE. then CALIBRATION 0
DISCONNECTED BAR TO INCLINE SO WE COULD MANUALLY LOWER AND FOLD UP
Answered in 17 hours by:
11/22/2017
Exercise Equipment Technician: Harry, Engineer replied 8 months ago
Harry
Harry, Engineer
Category: Exercise Equipment
Satisfied Customers: 2,643
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 8 months ago
I can manually push the platform down. When incline button is touched, it goes all the way up and won't go back down, with message on calibration as stated above. Your opinion is important.
Exercise Equipment Technician: Harry, Engineer replied 8 months ago

What is your zip code so that I can locate a repair shop in your area?

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Customer reply replied 8 months ago
29732. Rock Hill, S.C
Exercise Equipment Technician: Harry, Engineer replied 8 months ago

Unfortunately, I do not see any local places in your area. The closest that I am seeing is near Charlotte, NC.

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Customer reply replied 7 months ago
Hi Harry,
I had already checked my local repair service before contacting you. Sears doesn't service Norditrack any longer either where we purchased the treadmill. I was hoping you might have an idea of what could be wrong so I would know which end of the treadmill is in need of repair when I find someone in this area.
Exercise Equipment Technician: Harry, Engineer replied 7 months ago

You will need someone locally to diagnosis the issue

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