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The treadmill belt will not start moving. Tomshoo. Just

Customer Question
The treadmill belt will...

The treadmill belt will not start moving

Technician's Assistant: What's the exact make and model of the treadmill?

Tomshoo

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just received it in the mail, put the parts together and turned it on................nothing

Technician's Assistant: Anything else you want the Equipment Expert to know before I connect you?

I need a tech to walk me through the process. I am on a lap top not cell phone FYI

Submitted: 8 months ago.Category: Exercise Equipment
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Customer reply replied 8 months ago
Did I miss something or you don't have an answer yet?
Customer reply replied 8 months ago
More info on treadmill. The electrical work from plug in to on/off switch to panel; goes thru prog and mode. Pushing start it counts down but the message does not get to the treadmill motor to start the machine
Answered in 21 hours by:
11/21/2017
Exercise Equipment Technician: Pete, Electronic Engineer replied 8 months ago
Pete
Pete, Electronic Engineer
Category: Exercise Equipment
Satisfied Customers: 20,589
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Exercise Equipment Technician: Pete, Electronic Engineer replied 8 months ago

Which Tomshoo model do you have?

Approximately how old is it?

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Customer reply replied 8 months ago
No model # just purchased and recd 11/16
Exercise Equipment Technician: Pete, Electronic Engineer replied 8 months ago

I'll need to know which model you have. Can you see a model on the packaging, or receipt, or user manual?

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Customer reply replied 8 months ago
SKU-NO:Y3520S
Exercise Equipment Technician: Pete, Electronic Engineer replied 8 months ago

Ok, so you have had the machine a year and it has never powered on or worked, is that correct?

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Customer reply replied 8 months ago
No I just got it 11/16/17
Exercise Equipment Technician: Pete, Electronic Engineer replied 8 months ago

Ah, ok!

And there is no sign of life from it at all? Any sounds or beeping?

Do you have a voltmeter available to carry out some checks?

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Customer reply replied 8 months ago
I plugged it in the on/off switch lights up and when I put the safety thing on and I click the prog run it thru the zeros then press start nothing happens. It is not getting the message back to the motor hope this makes sense
Customer reply replied 8 months ago
I can check voltage too
Exercise Equipment Technician: Pete, Electronic Engineer replied 8 months ago

There may be a loose wire between the base and the console - can you check all wiring connections first?

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Customer reply replied 8 months ago
I will do that again
Customer reply replied 8 months ago
Undid the connections (2) replaced them still belt not moving
Customer reply replied 8 months ago
The plug has been tested it tested out. We could not get a reading on the signal wires
Exercise Equipment Technician: Pete, Electronic Engineer replied 8 months ago

The speed sensor (reed switch) may need adjusting - can you check it, and adjust if necessary?

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Customer reply replied 8 months ago
All checks out. May I take the motor area and panel apart to see if a wire is loose?
Customer reply replied 8 months ago
Since I wrote last the motor housing got very hot and smelled like something was burning unplugged and took outside. I think this is hopeless
Exercise Equipment Technician: Pete, Electronic Engineer replied 8 months ago

Ok, in that case I suspect that the motor has a fault - you should contact the retailer to arrange a warranty return.

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