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My sole e25 has become difficult to "pedal". The resistance…

Customer Question
My sole e25 has...

My sole e25 has become difficult to "pedal". The resistance appears to stay high rather than releasing all the way down. This means i can't get the workout i want because it is too hard to use for more than a few minutes.

Technician's Assistant: What's the make/model of your device? How old is it?

Sole E25. two years old. used a couple times a week

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

A few weeks. I turned off the machine. Unplugged it. cleaned the rails and runners on the rails and put on new lube that came with the machine.

Submitted: 8 months ago.Category: Exercise Equipment
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Answered in 1 day by:
11/21/2017
Exercise Equipment Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Exercise Equipment
Satisfied Customers: 21,964
Experience: 10+ years
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Exercise Equipment Technician: Josh, Technician replied 8 months ago

Rail lubing normally fixes the issue -- Have you spoken to Sole?

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Customer reply replied 8 months ago
no. I called you. I did the rail lubing. maybe i should do more.
Exercise Equipment Technician: Josh, Technician replied 8 months ago

Yes, please try it one more time.

If that does not work then please call Sole

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Customer reply replied 8 months ago
I am paying you for this advice? Really? Please send me a credit for what I paid. Thank you.
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