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I have a live strong “LS13.0E” elliptical the resistance is…

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I have a live strong...
I have a live strong “LS13.0E” elliptical the resistance is working but the incline is not working. I am not finding any info on how to troubleshoot or fix it.
Submitted: 10 months ago.Category: Exercise Equipment
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Answered in 6 hours by:
10/6/2017
Exercise Equipment Technician: Pete, Electronic Engineer replied 10 months ago
Pete
Pete, Electronic Engineer
Category: Exercise Equipment
Satisfied Customers: 20,605
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Customer reply replied 10 months ago
I just got an email stating you need more info. I don’t see any questions in this thread for me to answer....
Exercise Equipment Technician: Pete, Electronic Engineer replied 10 months ago

Thanks for getting back to me! I need to know:

1. Approximately how old is the machine?
2. Is any error message displayed on the console?

3. Does the inline level change on the console when you adjust it?

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Customer reply replied 10 months ago
1 i’m not sure how old it is
2 no error msg
3 yes the incline on the display changes
Exercise Equipment Technician: Pete, Electronic Engineer replied 10 months ago

Ok Krista, so there is a mechanical fault with the incline motor or mechanism.

Do you plan on carrying out the troubleshooting and repair yourself, or are you looking for a repairer in your area?

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Customer reply replied 10 months ago
Try myself first
Exercise Equipment Technician: Pete, Electronic Engineer replied 10 months ago

Ok, can you remove the cover from the machine and check that all cable connections are secure first.

Also let me know what electronic test equipment you have available?

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Customer reply replied 10 months ago
I don’t have any electrical test equipment. I have. A friend that can do that part early next week. All the cables are secure
Exercise Equipment Technician: Pete, Electronic Engineer replied 10 months ago

Ok, get your friend to test the power supply to the incline motor first, and let me know what voltage it is receiving.

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