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I have Vision Fitness r40 bike that the resistance will

Customer Question
I have Vision Fitness...

I have Vision Fitness r40 bike that the resistance will work. The monitor says it is working but there is no resistance on thepedal

Technician's Assistant: What's the make/model of your device? How old is it?

It was purchased 2013 and is r40

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I just noticed it this morning after my daughter did a 20 miniute workout with no resistance. I got on and turned up to 6 and there was nothing at all.i don't no if the ECB magnet is working. I tried to open up the side panel but I couldn't get the crank off.

Technician's Assistant: Anything else you want the Equipment Expert to know before I connect you?

I've been able to adjust every time I got on and can't figure out the problem.. The monitor seems fine the mechanics of the machine seems to be a problem.

Submitted: 10 months ago.Category: Exercise Equipment
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Customer reply replied 10 months ago
I’ve never received an answer yet from my last question.
Answered in 15 hours by:
10/4/2017
Exercise Equipment Technician: Pete, Electronic Engineer replied 10 months ago
Pete
Pete, Electronic Engineer
Category: Exercise Equipment
Satisfied Customers: 20,634
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Exercise Equipment Technician: Pete, Electronic Engineer replied 10 months ago

You will need a crank puller to get the crank off: https://www.youtube.com/watch?v=SFeH4G59mkg

Once you get the cover off the resistance magnet can be tested.

If you need details for a repairer in your area, please let me know your zip code.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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