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I have a Nordictrack Freestride Trainer. It is just one year…

Customer Question
I have a Nordictrack...

I have a Nordictrack Freestride Trainer. It is just one year old. The screen is not working. It comes on with IFit and then use says android. I have tried unplugging and shutting off and on. I called a local repair man and he said to check for an update with Nordictrack.

Technician's Assistant: What's the make/model of your device? How old is it?

Model NTEL71313.3 I do not know where to find the serial number.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since yesterday. My husband and I tried plugging in and unplugging - shutting off and on. Nothing we do - touching the screen does anything.

Technician's Assistant: Anything else you want the Equipment Expert to know before I connect you?

No - just how can I get it back on?

Submitted: 10 months ago.Category: Exercise Equipment
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Answered in 12 minutes by:
9/25/2017
Exercise Equipment Technician: Louie, Technician replied 10 months ago
Louie
Louie, Technician
Category: Exercise Equipment
Satisfied Customers: 13,497
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, have you tried unplugging for an extended period of time? ...the longer the better ...and then even if just for tests purposes plug back in but into a different outlet?

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treadmilltech
treadmilltech
treadmilltech, Technician
Category: Exercise Equipment
Satisfied Customers: 5,042
5,042 Satisfied Customers
Experience: 20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon

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treadmilltech

treadmilltech

Technician

5,042 satisfied customers

20+ years experience repairing exercise equipment with emphasis on Nordictrack/Proform and Horizon

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J.T.

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1,231 satisfied customers

I have over 10 years experience in all fields of fitness equipment repair and service.

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Neil

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Matthew

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20+ years in Electronics, Mechanical, Service, Repair, Customer Service, Quality Control, Document Control, and Maintenance w/ 10+ in fitness equipment. All brands/models

Louie

Louie

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25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Fitness Equipment Doctor

Fitness Equipment Doctor

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